Flexport Reviews

Highly satisfied with the cooperation! Flextport's greatest strengths are exceptionally smooth and efficient communication. Whether encountering any issues or needing updates, the team responds promptly and proactively follows up to resolve matters professionally. Problem-solving is highly efficient. Additionally, the cargo tracking system provides comprehensive and timely information, allowing us to monitor shipment status anytime, which is very reassuring. Highly recommended!

As Material Manager at Watts Water Technologies, I’ve had the opportunity to work closely with Flexport as our global logistics partner. Their platform has consistently delivered exceptional service by streamlining coordination from our international suppliers to our receiving docks.

Flexport’s real-time visibility, proactive communication, and user-friendly interface allow us to make better, faster decisions in our supply chain. Their team is highly responsive, providing timely updates and resolutions that help prevent costly delays and disruptions.

The integration of data, documentation, and shipment tracking in one centralized platform is a major advantage, especially for a global operation like ours. Flexport has helped us improve reliability, reduce lead times, and maintain better control over inbound logistics.

Overall, Flexport has proven to be a critical partner in helping us meet customer demands with efficiency and confidence. I highly recommend them for any business seeking a smarter, more transparent logistics solution.

Flexport has been a game-changer for us. The platform is incredibly easy to use, with clear navigation and all the detail we need to manage our logistics efficiently. In a fast-paced world where time matters, their quick response time truly stands out, it makes all the difference.

One of the biggest benefits we've experienced is their support with purchasing and tracking biofuels. This feature has been essential in helping us offset our carbon footprint and stay aligned with our sustainability goals. It's not just a logistics tool, it’s a partner in our climate strategy.

We've been on Flexport for about 5 years now. We switched during COVID and have always had account reps that were responsive, active in our business, and felt like partners when we needed it.

During the tariff mayhem of 2025, both Flexport's freight team and their capital team have reached out to us to see how they can help.

While there are always hiccups in supply chains, Flexport's team has always helped us remedy any issues. We've been with other freight forwarders, and this hasn't always been the case.

Flexport's dashboard is a world difference than managing freight through hundreds of email threads and phone calls. All of our notes, documents, and information are always available and organized in their system.

Very well portal. I love the way how i can manage all containers. Very quick updates about the status, delay, etc.

We’ve been working with Flexport as our 3PL partner for 2 years now, and the experience has been nothing short of exceptional. From the very beginning, their team has shown a deep understanding of logistics and a genuine commitment to our success.

The platform itself is incredibly user-friendly, transparent, and gives us full visibility into our shipments — which has made a big difference in how we manage our supply chain. Communication is fast, clear, and proactive, and their support team always goes above and beyond to help when we need it.

Whether it’s handling complex international shipping or ensuring inventory is in the right place at the right time, Flexport consistently proves themselves to be reliable, efficient, and trustworthy.

Highly recommend to any business looking for a forward-thinking, dependable logistics partner.

I'll start by saying the issues that other reviewers seem to have with Flexport are definitely not my experience. Lots of complaints about customer service and similar problems. Initial setup with the company was good; some back and forth as expected to get everything going. Integration with Shopify and Amazon went well and continue to function properly (though I check daily to be sure orders are pulled in properly). Fulfillment costs are reasonable, and customer support has been very quick to respond and handle any issues I've thrown at them.
The only complaints I can really throw out there are that Amazon orders were not being fulfilled within the shipping window during Black Friday/Cyber Monday (due to unexpected volume of orders), and also the fact that we really don't get any control over which shipping methods are used. Flexport uses a variety of shipping companies, including some gig worker companies (think Uber and Veho; they used to use DoorDash but thankfully quit using them), and uses an algorithm to determine which method to use to get the order to the customer within the chosen shipping speed tier. We can actually request that a particular order not use certain shipping methods (for example if UPS didn't doesn't deliver to a customer's home address, we can request they not be used), but we have to open a ticket for that. They also, as of time of this review, do not offer express shipping for international orders, but I'm told they're working on it.
At the end of the day, we're quite happy with Flexport over our previous 3PL. Prices are better and let's be honest everyone - some issues in 3PL fulfillment will be present regardless of who you are using!
Overall big shoutout to our support staff over at Flexport; we've very happy with them.

What can I say about flexport… more like, what can’t I say! Simplified freight management (‘as easy as ordering a pizza’) from Supplier to Consignee, with hands-on, amazing support. Digitizing & simplifying your supply chain visibility, saving you costs, frequent market & industry updates, AI reporting & feeling like you’re part of a family (not a money-hungry conglomerate!). The constant innovation puts the rest of the industry to shame; new AI/ software improvements, new ventures into fulfillment, competitive rates, demystifying the global challenges, and a smashing service! My only regret is not using them sooner (Superfan for 2 years now). Thank you flexport, no one even comes close… <3

As a manager in Supply Chain and Transport logistics within a small company I've fully embraced the service of Flexport and their online portal. I can get shipping quotations, book freights worldwide, and am able to see live updates on the state of transport. All while also being supported by fixed contactpersons as an Account Manager, Import Officer and Transport planner.

Excellent Platform, extensive warehouse locations nationwide and exceptional support.