Flexport Reviews

Flexport is best in class, a true modern AI driven way to manage your supply chain!

I am a strong supporter of Flexport and the direction they are taking the logistics industry. Their investment in technology and innovation is helping modernize an industry that has historically relied on fragmented systems and manual processes.

The recent launch of Atlas is a great example of this progress, giving logistics professionals a centralized way to access valuable information without having to navigate multiple carrier and logistics websites. Flexport also offers competitive pricing on several high-volume trade lanes, making them an attractive option from both a technology and cost perspective.

The biggest opportunity for Flexport, in my opinion, is finding the right balance between technology-driven efficiency and personalized customer service. Self-service tools are extremely valuable, but logistics is a complex business, and there are times when direct human interaction and experienced support are essential.

Overall, I am impressed with Flexport's vision and continued investment in improving the logistics experience. I believe that combining their technology leadership with a strong commitment to customer relationships will be key to their long-term success.

We have been partnering with Flexport since early 2022 and truly appreciate the ongoing supports. Flexport wonderful digital platform tools, informative webinars, real-time updates, and 24/7 global team coverage ..etc.. have been great assets to us and our customers operations However, we see room for improvement regarding proactive communication around delivery delays. We had some experience last-minute schedule change and had to chase down the insights. Getting concrete, timely updates on delays would significantly improve our planning and partnership. Thank you very much Flexport Teams and looking forward the growth together.

Working with Flexport has been one of the most reassuring partnerships we have built, and it comes down to three things.

First, Flexport is a rigorous, technology-driven logistics company, and their people are genuinely professional. Before any new business begins, they convene dedicated sessions where their expert teams walk us through every detail — down to the characteristics and requirements of each individual route — so nothing is left to assumption. Second, they never over-promise. They are candid about what they can deliver today, what they cannot yet do and exactly why, and they lay out multiple solutions for us to choose from. That honesty is rare in this industry, and it is precisely why we feel they are real and trustworthy — we can hand over our cargo to them without a second thought. But what matters most to me is the third point: when something goes wrong, as it inevitably does in logistics, Flexport does not avoid it. They face the problem head-on, with both the right attitude and the capability to fix it. In the end, it is not the smooth days but how a partner handles the unexpected that decides our loyalty — and that is exactly why Flexport is our partner of choice.

I have utilized Flexport for Freight and Customs brokerage since 2018. Their technology and tools to help us manage our supply chain exceed what I have experienced with any other forwarder or broker.

I will admit, the Dave Clark CEO era saw a shift that was concerning to those of us who had been customers for a long time and there was a drift away from their commitment to customer service. His departure in early 2023 was definitely the low point and Ryan Peterson returning to the CEO role helped to bring that recommitment to service back to the forefront to us as a client.

Things improved incrementally after, but saw a major recommitment to our account and service with the renewed emphasis on service and a new account manager Boro Isailovski starting in late 2024. The responsiveness and dedication to our account has been appreciated. While things are rarely perfect in the international freight world, we find their commitment to making things right there when things go sideways.

We have several relationships with other forwarders and customs brokers but consistently receive the best service overall and greatest value from Flexport. Adding their commitment to technology into the equation coupled with the recent connectors to our Enterprise AI platform has help us better manage our global supply chain in a effective and much more proactive manner. We appreciate having a partner that is driving us to find better, more efficient ways to manage our global supply chain.

I have very good experience with Flexport. Always happy help to me.We are using Flexport for few year now.

We've been working with Flexport for several years now and have had a wonderful experience. We started off using their freight service to move shipments from overseas, and then began using their ecommerce fulfillment network as well. We are now able to move our products all the way from our manufacturer's doorstep to our customer's front door with one seamless experience - it's awesome. Their nationwide warehouse network keeps shipping times to customers very short and rates affordable. Would definitely recommend!

We've been working with Flexport for about a year now and they have been the best shipping partner we've ever worked with.

They have competitive rates, the shipment timelines are transparent and always meet our schedule, and the transparency and predictability have been a nice stabilizer in our supply chain relative to previous partners.

The team has also been excellent. Each shipment has multiple people from Flexport working on it and they are highly responsive, proactive (ex: they have proactively caught a few mistakes on our end before they become problems), and they're fast and easy to communicate with.

Their platform keeps everything centralized and transparent so we can easily see our shipment status and timelines, and the quote process is simple and includes all fees so there are no surprises or charges after the fact.

They've been one of our easiest vendors to work with and service quality has been excellent.

The team is always very responsive and quick to answer any questions. Been working with Flexport for nearly 5 years now and really appreciate their support.