Unifying customer care seamlessly for exceptional service delivery
Empower contact center and delight customers with the advanced capabilities of the Emplifi Service Cloud. This platform is the gateway to automating key aspects of the customer service experience, ensuring fast, accurate answers to customer inquiries while reducing mundane tasks for agents. With features like chatbot and email automation, one can provide effective customer service at scale, maintaining a genuine, personalized touch. Agents gain access to comprehensive customer profiles, rich knowledge bases, and guided next steps to expedite resolutions across all communication channels - whether it's over the phone, via email, on the web, social media, SMS, or live chat. The beauty of the Emplifi Service Cloud lies in its ability to seamlessly engage customers without making them toggle between different mediums or reiterate their concerns. Tailored for the needs of customer care professionals, it ensures the smooth progression of each ticket, from initiation to closure, and equips service teams with best practices and user-friendly tools to handle high query volumes effectively. It’s a unified solution designed to prevent the loss of vital information and elevate the overall customer service experience.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Not available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
Starter Custom
Foundation packages to trial the offerings
Features
Channels Custom
Starter with omni-channel support
Features
Enterprise Custom
Channels with advanced Bot and Analytics
Features
Automation Custom
Enterprise with full Bot platform and Automation
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 19/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Emplifi Service Cloud Pricing.
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What are the top alternatives for Emplifi Service Cloud?
Here`s a list of the best alternatives for Emplifi Service Cloud:
Does Emplifi Service Cloud provide API?
No, Emplifi Service Cloud does not provide API.
Vendor Details
New York, New YorkContact Details
Not available
https://emplifi.io/products/customer-care
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