get-free-advice
Clara Icon MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Get Started
/*
Loading...
*/
Emma Reviews

User Rating

4.6/5 (Based on 401 Ratings)

Rating Distribution

  • Excellent

    79.8%
  • Very Good

    11.5%
  • Average

    2.2%
  • Poor

    5.7%
  • Terrible

    0.8%

User Sentiments

Excellent Customer Support, Ease of Use, Email Marketing Automation, Effective Email Templates

Limited Customization Options, Occasional Software Glitches, Slow Platform Performance, Tedious List Management

Do You Use Emma?

Write a Review

Review Summary

Overall, users find Emma's email marketing capabilities, automation features, and ease of use to be its key strengths. They appreciate the user-friendly interface, drag-and-drop editor, and customizable templates. The platform's ability to segment customer lists, track campaign performance, and generate reports is also well-received. However, some users have reported occasional technical glitches, limited integration options, and a lack of advanced features compared to some competitors. They also suggest improvements in customer support and documentation.

Pros

  • Userfriendly interface: Easy to learn and navigate, even for nontechnical users.
  • Allinone marketing solution: Includes email marketing, automation, social media marketing, and analytics.
  • Integrates with leading business applications: Allows for seamless data sharing and streamlined workflows.

Cons

  • Limited reporting and analytics: Some users may find the reporting capabilities to be lacking in depth and customization.
  • Customer support can be slow: Some users have reported difficulty getting timely responses from customer support.
  • Expensive for some businesses: May not be suitable for small businesses or those with limited budgets.

AI-Generated from the text of User Reviews

Reviews
SL

Samantha L

January 29, 2026 Source: G2.com
Non-Technical, Robust Email Campaigns with Powerful Segmentation
What do you like best about Emma by Marigold?Emma offers a non-technical approach that helps me create campaigns without needing any coding skills. It’s robust when it comes to smooth targeting and powerful segmentation, which makes it easier to reach the right audience. The automation features in Emma also help us handle high-volume email sharing more efficiently. In addition, there are strong campaign templates that are easy to edit and share. Overall, Emma accommodates both small firms and large corporations.What do you dislike about Emma by Marigold?Emma lacks a custom dashboard that would enable more advanced analytics. Also, template customization in Emma feels inefficient and inflexible, which makes it harder to tailor designs to my needs.Recommendations to others considering Emma by Marigold?Emma takes the process of marketing workflow effectively and it establishes powerful marketing strategies What problems is Emma by Marigold solving and how is that benefiting you?The app has incredible outreach mechanisms that gives us an easy campaign support measures
Read more
TG

Tejasvi G

January 29, 2026 Source: G2.com
Best ever multi-channel email marketing software
What do you like best about Emma by Marigold?As this is best ever email marketing software used by me with various features. The ease of use in analytics of campaign, make my life easier.I use this software almost every week. Intergration of this software to my crm is soo easy and if i get any query, thier customer support is ready to help me in quickest wayWhat do you dislike about Emma by Marigold?Nothing as such, but if the AI intergration should be better and they should have work on it.What problems is Emma by Marigold solving and how is that benefiting you?Marigold is solving my problem to reach out to my target audience, my msg is reaching the right auident and i am getting best of leads
Read more
KT

Khaja T

January 27, 2026 Source: G2.com
Robust Email Marketing with User-Friendly Automation
What do you like best about Emma by Marigold?I appreciate Emma by Marigold for its intuitive design that empowers non-experts to create professional campaigns effortlessly. The drag-and-drop editor stands out, letting teams build visually appealing emails with templates, images, and dynamic elements without coding. Users rave about how it speeds up workflows and ensures brand consistency across departments. I like the real-time segmentation and automations based on customer behavior, like purchases or site visits, which drive higher engagement without manual effort; detailed analytics on opens, clicks, and deliverability help refine strategies quickly. Excellent customer service resolves issues fast, and features like multi-list targeting, A/B testing, and high-volume sending make it scalable for growing teams or enterprises, often at a competitive price compared to rivals.What do you dislike about Emma by Marigold?While Emma by Marigold excels in many areas, some aspects like reporting depth and integration flexibility could be smoother for advanced users. Analytics provide solid basics like opens and clicks, but custom dashboards or deeper cohort analysis feel limited compared to enterprise tools—users often export data for further processing, which slows workflows. It connects well with CRMs like Salesforce, yet syncing complex custom fields or real-time data from niche tools can require workarounds; more plug-and-play options for e-commerce platforms beyond Shopify would help. Suggested improvements include enhancing reporting with built-in advanced segmentation exports and AI-driven insights, expanding native integrations to cover more APIs seamlessly, and adding collaborative editing features for larger teams to reduce version control issues.What problems is Emma by Marigold solving and how is that benefiting you?Emma by Marigold helps me create engaging email campaigns without technical skills, scale outreach efficiently, and its intuitive design lets non-experts create professional campaigns effortlessly. It boosts engagement and scalability with features like automation and insightful analytics.
Read more
OA

Opeyemi A

January 24, 2026 Source: G2.com
Efficient Email Campaigns Made Easy
What do you like best about Emma by Marigold?I find Emma by Marigold to be highly efficient and useful, especially for managing and automating email campaigns. I like that it's simple to operate and the initial setup was straightforward. It's faster and more efficient than Brevo, which we used before.What do you dislike about Emma by Marigold?Its pricing needs to be reduced to make it more affordable.What problems is Emma by Marigold solving and how is that benefiting you?I use Emma by Marigold for managing emails. It helps to create and automate email campaigns efficiently.
Read more
VE

Verified User in Higher Education

May 1, 2025 Source: G2.com
myEmma is myLifesaver
What do you like best about Emma by Marigold?Wonderful customization of colors, great templating, easy segmentation, clearly organized, strong WYSIWYG and HTML writing capability. What do you dislike about Emma by Marigold?Limited customization of fonts, and I wish the analytics were more detailed by time, i.e. not only seeing who clicked where, but when, as well as a breakdown of when people are reading e-blasts by demographic/time.Recommendations to others considering Emma by Marigold?Try it!What problems is Emma by Marigold solving and how is that benefiting you?We have managed to connect, fundraise, collaborate, and promote more events and opportunities with our constituents (alumni, families, faculty, staff, and friends of the institute where I work).
Read more
ak

alok k

March 19, 2025 Source: G2.com
User-Friendly Emma by Marigold review
What do you like best about Emma by Marigold?Emma has a user-friendly interface—no HTML expertise needed—and supports multi-account management.What do you dislike about Emma by Marigold?Pricing is my main concern. Additionally, some users report occasional deliverability issues and challenges with inbox placement for bulk emails.What problems is Emma by Marigold solving and how is that benefiting you?It made my complex email marketing more defined and structured. Also, Emma drag and drop feature make it easy to design my email campaigns.
Read more
JH

Julie Hyland

October 15, 2024 Source: Trustpilot.com
Great customer service
The man who helped me listened to my issue and walked me through a solution step by step. it was patient as I wrote down the steps.

I have called the support line several times and always receive great customer service!
Read more
SW

Sue Waiss

September 6, 2024 Source: Trustpilot.com
Thank you!!
Date of experience: September 06, 2024
Read more
R

Raymond

August 28, 2024 Source: Trustpilot.com
Erin stuck with me and the instructions…
Erin stuck with me and the instructions were clear which led me to success in my problem.
Read more
KD

Ken Davis

August 21, 2024 Source: Trustpilot.com
Fantastic support
Fantastic support! Saved the day when I was on a tight deadline.
Read more

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed