Emergency Reporting Reviews

Ability to build rosters, shifts, frequently dispatched locations, map grids

User management and admin roles are a bit clunky, but easy to figure out with some finagling.

Compliance with

The responsiveness of the tech support when needed although rarely needed. The product works all of the time, no time out issues etc.

The fact that calendar drop downs and time started time ended are not used throughout the system. It would make life much easier if they were.

Tracking staff hours for events other than emergencies and training has been useful in showing local government how good they have it with a volunteer work force. Volunteer Fire Co.

The best part of ER is how FAST it is. Reports load in moments - something that used to take hours in our old system for large reports. It is a modern design and is fairly intuitive. It integrates with several other systems we use and the customer service is available.

The most disappointing part about ER is the Inspection software side. We used the InspectER app for just a little while before the errors were so often they eventually took the whole app down. We continued to pay for months under the promise it'd be back up and running and, to my knowledge, it still isn't. We got reimbursed for the app during the time we couldn't use it, but we really were looking for a mobile solution to field inspections and so we are disappointed that that option just isn't there right now. The occupancy module leaves something to be desired.

Also, it doesn't support +1 codes.

1. Determine that it will integrate with your CAD system.