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About DialSource

DialSource creates and provides software for businesses to make, receive, and manage their customer-facing communications. Click on any phone number inside of CRM and immediately place a call. Use Dial pad to place a call to any number, even if it doesn’t exist in the CRM. Accidentally use the dial pad to call a CRM contact? DialSource will find the contact and let you link the call to the right place. Record all your outgoing calls for later review, automatically or on-demand. Attach the call recordings directly to the customer’s CRM record.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Large Enterprises
  • Medium Business

API Support

  • Available

Modes of Support

  • Business Hours, Online

DialSource Features

Dashboard

A digital insight of reports and other workings on a single screen

IVR Support

Interactive voice recognition routes the caller to the right agent

File Transfer

Allows sending and receiving files

Inbound Call Center

Allows you to receive an incoming call from customers

Performance Management

Helps to train, motivate, build accountability to the workforce and measure their outcomes on a timely basis

Call List Management

Maintains a systematic order of all the important phone numbers of clients.

Call Recording

Facility to record calls with a set of conditions and compliance

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Outbound Call Center

Allows your agent to make outgoing calls

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Campaign Management

Allows user to analyze and track marketing campaigns

Queue Management (Calls)

Allows you to control call queues and distributes call equally

DialSource Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 20/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about DialSource Pricing.

DialSource Alternatives

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DialSource Reviews

User Rating

4.6/5 (Based on 130 Ratings)

Ratings Distribution

  • Excellent

    66.9%
  • Very Good

    23.8%
  • Average

    6.2%
  • Poor

    3.1%
  • Terrible

    0%

Do You Use DialSource?

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Review Summary

DialSource is generally well-received by users, earning praise for its user-friendly interface, customization options, robust reporting capabilities, and excellent customer support. Reviewers appreciate the platform's ability to streamline sales processes, improve lead generation, and enhance communication with customers. While some users mention occasional technical glitches, the overall sentiment towards DialSource is positive, with many users highlighting its effectiveness in boosting sales performance and productivity.

Pros

  • Userfriendly interface, easy for new users to learn and navigate.
  • Robust reporting and analytics capabilities for tracking and measuring campaign performance.
  • Integrates seamlessly with leading CRM systems, streamlining workflows and improving efficiency.

Cons

  • Occasional delays in data syncing between DialSource and integrated systems, causing minor disruptions in data accuracy.
  • Reporting customization options could be more extensive to accommodate specific user needs.

DialSource User Reviews

AI-Generated from the text of User Reviews

Videos on DialSource

DialSource FAQs

What is DialSource used for?

DialSource offers the following functionalities:

  • Dashboard
  • IVR Support
  • File Transfer
  • Inbound Call Center
  • Performance Management
  • Call List Management
  • Call Recording
  • Call Logging
  • Outbound Call Center
  • Reporting (Analytics)
  • Campaign Management
  • Queue Management (Calls)

Learn more about DialSource features.

Does DialSource provide API?

Yes, DialSource provides API.

DialSource Contact

Vendor Details

Sacramento, California Founded : 2005

Contact Details

(800) 928-0392

https://dialsource.com/

Social Media Handles

Customers

Paychex
VSP
Execvision
ADP

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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