Constant Contact Reviews

User Rating

3.9/5 (Based on 2,732 Ratings)

Rating Distribution

Excellent
42.9%
Very Good
31.1%
Average
11.8%
Poor
4.4%
Terrible
9.7%

User Sentiments

Easy To Use Interface, Helpful Customer Service, Effective Email Marketing, Robust Reporting & Analytics

Limited Design Customization, Occasional Software Glitches, Inconsistent Mobile App Experience, Lack of Extensive Third Party Integrations

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Review Summary

Overall, Constant Contact receives positive feedback from users, earning an average rating of 4.3 out of 5 stars across multiple review platforms. Reviewers appreciate its user-friendliness, comprehensive features for email marketing campaigns, and helpful customer support. The platform's drag-and-drop email builder and pre-designed templates are highly praised for their ease of use, enabling users to create professional-looking emails without requiring technical expertise. Additionally, Constant Contact's detailed analytics and reporting capabilities are valued for providing valuable insights into campaign performance and audience engagement.

Pros

Userfriendly interface and intuitive draganddrop editor.
Wide variety of templates and customization options.
Robust email marketing automation features.
Excellent customer support and training resources.

Cons

Limited integration options with other software.
Some users experience deliverability issues.
Occasional glitches and bugs reported by users.
Lacks advanced analytics and reporting capabilities.

AI-Generated from the text of User Reviews

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Reviews

Support Team

March 16, 2026 Source: Trustpilot.com

Reliable Tool for Email Campaigns

I use Constant Contact regularly for creating and sending email campaigns, and it’s been very easy to work with. The platform is intuitive, making it simple to design emails, manage contacts, and track results. The reporting tools are clear and help us monitor engagement like open rates and clicks. Overall, it’s been a reliable tool for running our email outreach and campaigns.

Ann Coates

March 14, 2026 Source: Trustpilot.com

Long time user

I have used Constant Contact for more than 10 years as the best way to communicate with my patrons. Over this time many improvements and offerings have been made to keep current on multiple ways to use different modalities. Whenever I need to troubleshoot a problem, customer service has been excellent. Never a thought about using any other platform.

Maggie

March 14, 2026 Source: Trustpilot.com

I have used Constant Contact since they…

I have used Constant Contact since they started the company. They are very reliable and helpful. As the company has grown, they have had a few hiccups but overall good.