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Constant Contact Reviews

User Rating

4.7/5 (Based on 9,672 Ratings)

Rating Distribution

  • Excellent

    82.4%
  • Very Good

    11%
  • Average

    2.6%
  • Poor

    3.7%
  • Terrible

    0.3%

User Sentiments

Easy To Use Interface, Helpful Customer Service, Effective Email Marketing, Robust Reporting & Analytics

Limited Design Customization, Occasional Software Glitches, Inconsistent Mobile App Experience, Lack of Extensive Third Party Integrations

Do You Use Constant Contact?

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Review Summary

Overall, Constant Contact receives positive feedback from users, earning an average rating of 4.3 out of 5 stars across multiple review platforms. Reviewers appreciate its user-friendliness, comprehensive features for email marketing campaigns, and helpful customer support. The platform's drag-and-drop email builder and pre-designed templates are highly praised for their ease of use, enabling users to create professional-looking emails without requiring technical expertise. Additionally, Constant Contact's detailed analytics and reporting capabilities are valued for providing valuable insights into campaign performance and audience engagement.

Pros

  • Userfriendly interface and intuitive draganddrop editor.
  • Wide variety of templates and customization options.
  • Robust email marketing automation features.
  • Excellent customer support and training resources.

Cons

  • Limited integration options with other software.
  • Some users experience deliverability issues.
  • Occasional glitches and bugs reported by users.
  • Lacks advanced analytics and reporting capabilities.

AI-Generated from the text of User Reviews

Reviews
AH

Adam H

November 3, 2026 Source: G2.com
Effortless Email Editing and Smart Recommendations in Constant Contact
What do you like best about Constant Contact?I really like how easy it is to edit email campaigns, and I appreciate the recommendations that help make emails more appealing to open. Adding and updating contacts is also very quick, especially since you can import spreadsheet files.What do you dislike about Constant Contact?I'm not sure if there's anything I immediately dislike about Constant Contact. I personally use it for basic email campaigns, but I know others on my team who use it almost every day and enjoy using it.What problems is Constant Contact solving and how is that benefiting you?Constant Contact makes it easy for us to reach out to customers and set up major campaigns that launch smoothly and seamlessly.
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VS

Verified User in Computer Software

October 22, 2026 Source: G2.com
Excellent email capabilities
What do you like best about Constant Contact?.The email marketing tools and capabilities and the ability to connect to different platforms I already useWhat do you dislike about Constant Contact?It can be a lot to learn and without a proper learning process it’s a large learning curveWhat problems is Constant Contact solving and how is that benefiting you?Email campaigns
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TW

Travis W

October 21, 2026 Source: G2.com
Easy Customer Outreach, with Room for More Design Integrations
What do you like best about Constant Contact?I like that Constant Contact helps me reach most of the companies and customers we serve quickly and makes sharing information easier. I love how easy it is to import a PDF flyer, and that it stores the contacts I use to reach my customers. I also like being able to import files, create emails and social posts, and set it up easily by importing our contact list.What do you dislike about Constant Contact?I wish Constant Contact included Adobe Express integration along with Canva integration.What problems is Constant Contact solving and how is that benefiting you?Constant Contact lets me quickly reach most of the companies and customers we serve and makes sharing information much easier.
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AP

Angela P

October 20, 2026 Source: G2.com
Easy-to-Use Email Marketing with Handy Templates
What do you like best about Constant Contact?I find Constant Contact easy to navigate and use. I like the email templates and button creation features, and the initial setup was very easy. I use it for mass emails and to increase customer visibility.What do you dislike about Constant Contact?I had a little trouble renaming the email template for my campaign; it took me a few tries to figure out how to change its name.What problems is Constant Contact solving and how is that benefiting you?I use Constant Contact to send mass emails and increase customer visibility.
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JR

Josie R

October 20, 2026 Source: G2.com
Amazing Marketing Solution
What do you like best about Constant Contact?The system is easy to use. It has a great help database with can answer most of your questions and if you need more help, customer service is great and easy to get in touch with. Their help database contains a lot of videos so if you're a visual learner it's a great tool. What do you dislike about Constant Contact?Recommendations to others considering Constant Contact?I love their resend to non openers feature. We've seen big improvements in our overall open rate on email campaigns using this feature. It's also easy to organize campaigns within this system and organize your contacts.What problems is Constant Contact solving and how is that benefiting you?I wish it has more detailed reports available. I'd like the option to get a report on only campaigns for a certain folder. I'd also like the ability to save the reports as pdfs. I find the report section pretty basic overall.
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VU

Verified User

October 20, 2026 Source: G2.com
Easy, Creative Email Campaigns—Though Pricing Has Risen
What do you like best about Constant Contact?I like Constant Contact because it’s always been user-friendly and simple to use. It’s easy to build emails, and I can copy them and change them for future use. I use it to send information to residents who may not check our social media or website, so they can sign up and get it right in their inbox. I also like the flexibility to change layouts from email to email and add widgets, photos, links, and other elements. I can make the emails more visually appealing and keep them from being just a block of text. It’s been helpful to our residents, and it’s been a consistent part of my workflow for years without issues.What do you dislike about Constant Contact?I feel like Constant Contact fits our needs well. The recent price increase was the only downer.What problems is Constant Contact solving and how is that benefiting you?I use Constant Contact to get our information out to a broad audience. Not everyone checks our social media or website all the time, so residents can sign up and know they’re getting it right in their inbox.
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HG

Helen G

October 20, 2026 Source: G2.com
Robust, Easy-to-Use Interface That Exceeds Expectations
What do you like best about Constant Contact?The user interface is very robust and easy to use.What do you dislike about Constant Contact?Nothing! I love using it!! There is nothing I need that I can't find and it offers even more than I could have anticipated.What problems is Constant Contact solving and how is that benefiting you?Constant Contact makes it easy to have everything in one place. I could use "listservs" at work but then I don't have the reporting or the ability to refine the data.
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VF

Veronica F

October 20, 2026 Source: G2.com
Easy Marketing Automation with Helpful Support
What do you like best about Constant Contact?I like that Constant Contact helps me automate our marketing and notifications and keep in touch with our members. The team is really open to walking me through things when I use chat or call for help, and they solve the problem fairly quickly. The graphics can be a little confusing at first, but they work really well for creating consistent branded emails so people get to know and feel our business. I value the whole platform. It’s easier to use and set up than Mailchimp, it pretty much manages itself, and the initial setup was very easy and didn’t take long at all.What do you dislike about Constant Contact?I would like to be able to send emails when we do new blog posts; adding that feature would be fantastic. The graphics can be a little confusing at first.What problems is Constant Contact solving and how is that benefiting you?I use Constant Contact to automate our marketing and notifications and keep in touch with our members.
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VC

Verified User in Management Consulting

October 17, 2026 Source: G2.com
Very easy to create and send professional email campaigns
What do you like best about Constant Contact?It was very easy to create and send professional email campaigns.What do you dislike about Constant Contact?I wish I was able to assign someone else access to make changesWhat problems is Constant Contact solving and how is that benefiting you?It made it very easy for me to create and send professional email campaigns.
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IP

Israel P

October 13, 2026 Source: G2.com
Strong analytics and sequencing for follow-up, but deliverability and data cleanup add work
What do you like best about Constant Contact?Reporting/Analytics is my car dashboard. Without it, I’m driving blind. As an English professor with limited afternoon slots, I like being able to see who opens three emails and clicks the pricing link, and use that to decide who earns a place in those meetings. Email Sequences feels like a salesperson who works while I teach, since my mornings are reserved for classes and content review and follow-up can’t depend on my free time. Contact Management is my sorting table: I can label people as curious, interested, ready to pay, enrolled, or dropped out, keep a history, and avoid sending a sales pitch to someone who already enrolled (which looks sloppy and costs trust). I also liked that the AI didn’t just give a generic list. It filtered everything through my actual priorities and even challenged my premise by pointing out that my real sales channel might be WhatsApp Business, not email.What do you dislike about Constant Contact?Email deliverability is frustrating because it’s like mailing a letter and never knowing if it reached the mailbox or the trash. If it lands in spam, I end up doing detective work I don’t have time for: checking spam folders, asking people on WhatsApp if they got my email, and tweaking subject lines. Data import/export is also a pain because my leads come from WhatsApp chats, social media inquiries, and an Excel sheet, with typos, duplicates, and missing fields, so I have to clean everything by hand before I can segment anyone. Policy compliance adds friction too. I get why it exists, but the footer, unsubscribe link, and proof of consent can make a small institute’s emails look like mass mailing, and if someone clicks unsubscribe after one meeting they disappear from my pipeline.What problems is Constant Contact solving and how is that benefiting you?It gives me the numbers I care about: how many leads came in, how many converted, how many quit, and how many made it to the PET exam preparation stage. It also helps me separate real buyers from people who only ask about the price, and start afternoon meetings with context instead of from zero. The AI helped by challenging whether Constant Contact is even a good fit for me, and gave me a concrete test (count how many of my last 30 prospects left an email address) so I could avoid finding out the hard way after a few subscription payments.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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