Cloudbeds Reviews

User Rating

4.5/5 (Based on 550 Ratings)

Rating Distribution

Excellent
79.5%
Very Good
3.6%
Average
3.8%
Poor
11.6%
Terrible
1.5%

User Sentiments

Excellent Customer Support, User Friendly Interface, Extensive Integrations, Reliable Channel Management

Occasional Software Bugs, Limited Customization Options, Inadequate Accounting Integration, Complicated Onboarding Process

Do You Use Cloudbeds?

Write a Review

Review Summary

Overall, Cloudbeds is a user-friendly and reliable SaaS solution for the hospitality industry. Many users praise its comprehensive features, ease of use, and efficient customer support. It has received positive feedback for its reservation management capabilities, integration options, revenue optimization tools, and reporting functionality. However, some users have reported occasional issues with the system's stability and have suggested improvements in its user interface and mobile app. Additionally, pricing concerns have been raised, with some users expressing that the cost may be a consideration for smaller businesses.

Pros

Userfriendly interface and easy to navigate, even for users with limited technical expertise.
Comprehensive suite of features, including reservation management, channel management, revenue management, and housekeeping.
Strong customer support with quick response times and knowledgeable representatives.

Cons

Some users have reported occasional glitches and bugs in the software.
The pricing can be higher compared to some other hotel management systems.
Limited integrations with thirdparty applications compared to some competing systems.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Ulises C

October 27, 2026 Source: G2.com

Fast, easy automation that drives revenue growth

What do you like best about Cloudbeds?The automation, easiness and the speed are the best qualities.What do you dislike about Cloudbeds?There isn’t much to dislike. That said, it needs to offer more personalization so I can create better reports for complex administrations.What problems is Cloudbeds solving and how is that benefiting you?Minimizing administrative work through automation, driving organic revenue growth through improved distribution and pricing structures, and enhancing overall revenue management tasks.

Brayan V

October 27, 2026 Source: G2.com

UI/UX intuitiva, APIs estables y gran rendimiento

What do you like best about Cloudbeds?The UI/UX is very well thought out, intuitive, and makes great sense. The API part is fantastic, with documentation and they are very stable. The performance it offers adapts to the demand of our processes.What do you dislike about Cloudbeds?The online support is slow, and working through tickets does not always provide the best follow-up.What problems is Cloudbeds solving and how is that benefiting you?The integration with other tools, the ability to have real-time and consolidated information, as well as the traceability it allows.

Kalimera B

May 7, 2026 Source: G2.com

Cloudbeds Makes Multi-Property Management Feel Effortless

What do you like best about Cloudbeds?Managing 4 properties across multiple countries could be a logistical nightmare. Cloudbeds makes it feel manageable. One login, consistent reporting, and the channel manager keeping everything in sync across OTAs - it just works. What do you dislike about Cloudbeds? Recommendations to others considering Cloudbeds? What problems is Cloudbeds solving and how is that benefiting you?What I appreciate most is not having to stitch together five different tools. Everything we need is there: reservations, rates, distribution, guest communication, reporting. For a lean team running multiple properties, that’s everything.

Chase T

April 7, 2026 Source: G2.com

Smooth, Seamless Switching Between Properties

What do you like best about Cloudbeds?Smooth system that allows me to bounce back and forth between different properties. The daily revenue report allows me to see how we are pacing compared to last year as far as bookings go.What do you dislike about Cloudbeds?Clarity on finding different reports. I usually have to ask the help desk for help. No AI for pricing help.What problems is Cloudbeds solving and how is that benefiting you?Top-notch property management system that allows me to manage bookings and analytics for my two properties. I am the GM for both hotels, Scandia Inn and Nordic Inn. We were using Cloudbeds at Scandia first, and I pushed to have the PM system at Nordic as well. I can switch back and forth between systems at ease and find it to be meeting our needs. This tool is easy enough to use by our staff for check ins and check outs, and is complex enough to allow me and the owner of the properties to have a lot of different data points to help us make high-level decisions.

Rachel Whitmore

March 20, 2026 Source: Trustpilot.com

Good PMS for smaller properties.

Solved our sync issues with the OTAs and it's cloud based so I can check the dashboard from home. Much better than the legacy software we were using.

Nik S

March 20, 2026 Source: Trustpilot.com

I've been on Cloudbeds for 7 years

I've been on Cloudbeds for 7 years. Each year gets better with our experience using the software and Cloudbeds regularly improving.

Nevukhadnetztzar Roger

February 5, 2026 Source: Trustpilot.com

Powerful platform

We have everything in one place – PMS, channel manager, booking engine, payments, and guest communication. So far, we’ve had a positive experience because day-to-day operations are much smoother, with fewer mistakes and manual tasks. Besides, the insights help us with forecasting and planning decisions.

Jimmy

October 27, 2025 Source: Trustpilot.com

I've had the pleasure of collaborating…

I've had the pleasure of collaborating with Natalie and Ron on our needs in getting Cloudbeds setup ASAP. They were very thorough in explaining the product and set up process involved in setting up a property management system to make sure we didn't jump into this project blindly. They were very informative and didn't rush me to make any decision. Held firm on being a consultant first then prioritize sales. Definitely a pleasure to work with.

Diana M

October 22, 2025 Source: G2.com

Cloubeds Review

What do you like best about Cloudbeds?The design, it’s intuitive and its use as channel managerWhat do you dislike about Cloudbeds?It’s limited report system, you need a platform to request certain information and some of the reports are not available.What problems is Cloudbeds solving and how is that benefiting you?The unification of several other platforms

VILLAS OAZIS

September 5, 2025 Source: Trustpilot.com

CLOUDBEDS your best Option

The experience was really satisfactory. Ana the agent that helped me set up and get to know cloudbeds was really friendly and easy going. After we set everything up I really like that I can still ask anything I am not sure how to do it and she is still at my disposal to resolve my doubt. I highly recommend Cloudbeds to manage you hotel or properties. And to Ana´s costumer service I give 5 stars. Thank you for everything.