Cloudbeds Reviews

It was very educacional and Well explained

Thank you very much for the excellent customer support.

We truly appreciate all the assistance and continued support.

Review for Cata Uribe – Cloudbeds Onboarding Manager

I had the pleasure of working with Cata Uribe during my onboarding process with Cloudbeds, and I couldn’t be more satisfied. From the very beginning, Cata was professional, knowledgeable, and incredibly supportive. She explained every step of the process clearly and patiently, making sure I fully understood how everything works.

Cata was always on time for our calls, well-prepared, and quick to respond to any questions I had. Her guidance made the entire onboarding process smooth and stress-free. I truly appreciated her dedication, her friendly attitude, and the way she made me feel confident using the Cloudbeds system.

Thank you, Cata, for your outstanding support – you’re a true asset to the Cloudbeds team!

Customer service

Good online support

... and employees also respond to the emails afterwards

Joao and the entire team at Cloudbeds have been incredible through the onboarding process. We are so grateful to everyone for their help getting us live. Training our team has been a breeze and we are so happy we made the switch!

As someone who helps train new front desk staff, I can’t overstate how intuitive and user-friendly the Cloudbeds system is. We’re now able to get new team members up to speed fast—we’re talking hours, not days. The interface is clean, the workflow is logical, and best of all, our team feels confident using it from day one.
Joao was fantastic to work with throughout onboarding. He was quick to respond, incredibly thorough, and brought such a calm and clear presence to the entire process. Whether it was a system deep dive or a quick question, we always felt supported.
Cloudbeds has helped us streamline day-to-day operations without sacrificing the personality and hospitality that makes The Longleaf special. We’re big fans—and so is our front desk team.

Working with our Cloudbeds onboarding coach, Cata, has been an absolute game-changer. From day one, she demonstrated not only deep knowledge of the platform but also a genuine commitment to our success. Every session was clear, well-structured, and tailored to our unique needs — no cookie-cutter approach here.

What really stood out was her patience and attention to detail. She took the time to answer every question (no matter how small), and made sure we felt confident every step of the way. Her positivity, professionalism, and responsiveness made the entire onboarding process smooth and — dare I say — enjoyable!

We’ve onboarded five to six properties together, and each time, she provided the same exceptional level of support, ensuring a seamless transition.

Thanks to her guidance, we were up and running faster than expected, and we’re already seeing the benefits. If every support experience were like this, the hospitality tech world would be a much easier place to navigate. Huge thanks to our coach — you made a big difference!

Overall a fantastic interaction and relationship with the Cloudbeds Product and Installation team. Very, very happy with the service, speed and responsiveness of the team and my assigned Instal specialist, Catalina

I loved working with Cesar. He was very patient with me and made sure I understood before moving on to another area.

Korina B. made a very good explanation and her service was great