Cisco Webex Contact Center Reviews

The option to call in, call via phone are really good. The product is backed by unparalled support. Easy to see how many calls in queue.

So far so good nothing has turned me off to using the contact center yet.

Dispatching and problem solving. Working from any location. Contact center routing and employee tracking.

Webex Contact Center is much easier to user for the smaller call centers that do not need a full solution. It is very easy to integrate and manage.

The feature set of Webex Contact Center is not fully matured, but features are being added actively.

It allowed us to deply a contact center for our helpdesk very quickly and did not have to have all the additional infrastructure needed for UCCX.

The greatest function is the ability to answer direct calls while on a call. Keeps good connection with other systems that we use to help our customers.

For me, what I dislike is on some dropdowns, it cuts off at the bottom and I can't see it.

Addresses issues such as call tracking, management, and queue volume. Solved the problems of time management and efficient customer contact accessibility.

What I liked most about Webex Contact Center was its ease of use and intuitive interface. I had no problems adapting quickly to the program, and my coworkers also found it accessible and understandable. In addition, the platform offers a wide range of features and tools that allow us to manage various communication channels, such as telephone calls, live chat, emails and social networks, all from a single platform. This made it easier to expand our ability to provide efficient and effective buyer service. The intelligent call routing tool has been a huge plus for me, as it allowed us to allow calls equally among our team and minimize the wait time for our own consumers. In addition, the function of filming and saving relationships with consumers has helped us significantly in resolving issues and optimizing our service.

However, the aspect I liked least has been the initial learning curve to use each of the advanced properties of Webex Contact Center. Although the platform itself is simple to use, it will take a while for users to familiarize themselves and take full advantage of each of the features. However, with the support of the program's amazing buyer support team, we were able to immediately overcome this gap in understanding.

Overall, the Webex Contact Center program was a real eye-opener for our company. It allowed us to provide quality buyer service more efficiently and improve our own performance metrics. We have experienced a significant decrease in wait times for our own consumers, as well as growth in buyer satisfaction. The program has solved several of our own problems in terms of communication management and given us a clearer perspective on areas of optimization in our service.

One of the properties that I love most about this program is its intuitive and easy-to-use interface. From the first day, I was able to work with him without problems, saving time learning his performance. In other words, essential for any busy professional looking for immediate results. Additionally, Webex Contact Center has provided me with a vast array of tools and customization possibilities. I can adapt reports and data dashboards according to the specific needs of our organization and the goals we want to achieve. This was necessary to provide accurate and actionable studies to our own executives and decision-making groups.

However, although the program has many advantages, I must also name several things that I dislike. Sometimes the platform might be slow or experience certain glitches, which can hurt my workflow. Fortunately, [Webex contact center]'s technical support team is reliable and always responds quickly to resolve any issues that arise.

My experience as a professional data analyst using the Webex contact center was quite positive. It has improved the efficiency of my work, allowing me to save time and provide high-quality study. Additionally, it allowed our organization to positively resolve issues and make informed and strategic choices.

It is very easy to use as the platform is user frienldy.

Improves productivity

It provides multiple ways to communicate with the customers and handle inbound processes like calls,emails,appointments and etc.

Internet explorer is the only app that webex support.

Proper training is necessary for the employees to use the webex contact center for smooth execution.

Setting up this tool can be a tedious process.

It has helped us to easily integrate with other Cisco tools.

Due to the 24*7 availabilty it has helped our customer to resolve their issues at any pint of time.

It helps in making sheduling,forecasting much more easier.

It can use chatbots to answer common questions.

It does not integrate with all CRM and ERP systems.

It improves customer satisfaction.

I really like its integration with MS Teams and its ability to easily exports scripts

I think they have great ideas but sometimes its not implemented completely. For example we cannot control the caller id of outbound calls when it is not planned. They have the "Set Caller Id" node but cannot be used all the time.

It is helping customers deploy a contact center solution with little overhead and then grow if required. Its digital contact center channels are also helping customers to use other means to contact for service.

The view is like you are in conference room alive.

For now nothing. It is really a good product. You as a partner and customers can save a lot of money and time.

It is really a good product. You as a partner and customers can save a lot of money and time. Cost efficiency.

You can manage calling, messaging, and meeting needs.

webex contact center is all in one solution

sometime it hard to use and more expensive

contact center help for Call center infrastructure