Home/Telecom Services for Call Centers SoftwareUpdated on: March 23, 2023

Telecom Services for Call Centers Software

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Cisco Webex Contact Center

Cisco Webex Contact Center – Cloud Contact Center
(64 Ratings)

Cisco Webex Contact Center is a native cloud contact center solution. It enables enriched customer engagement experiences between businesses and their customers. Agents manage all voice, email and chat interactions from one unified desktop experience. Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score.

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BT Contact Center

Fibre Broadband, TV Packages, BT Sport & Mobile Deals | BT
(2 Ratings)

BT Contact hosted services bring email, web chat and voicemail together with intelligent routing and traditional voice technologies. It takes just hours to add more agents, so you can be flexible enough to enter new markets or ramp up capability. Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly.

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Verizon Contact Center...

Voice and Collaboration for Business | Verizon
(27 Ratings)

Contact center strategy effectively manages three business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we've provided the technology, support, and expertise necessary to design and implement contact center solutions. Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services.

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Orange Business Services

Bridge IoT and big data with real business value
(10 Ratings)

Pay-as-you-go (no set-up fees or capital expenditure) pricing. Intuitive features give you the ability to more effectively share presentations and information. Users can join a meeting with a one-click entry from an email invitation. Our service works with many different types ofvideo equipment from the leading vendors.

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NICE Predictive Behavioral...

Predictive Behavioral Routing | NICE
(2 Ratings)

Mattersight provides enterprise-grade SaaS solutions for contact centers. It pairs customers to the agent best-suited to handle the customer's unique personality style. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations.

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IDT Telecom

IDT Corporation: Communications and Payments Services
(1 Ratings)

IDT Corporation provides innovative communications and payment services through its Boss Revolution® and net2phone® brands.

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Knowlarity IVR

Knowlarity- IVR | IVR System | IVR Number | IVR Services
(17 Ratings)

Knowlarity provides the best cloud IVR System for your Business which creates a great impression on your callers. Use our hosted IVR service to respond to all customer queries professionally.

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UCx Call Center

Call Center Solutions - Cloud Contact Center | TPx Communications
(1 Ratings)

TPx Call Center allows you to distribute inbound calls from a central phone number to groups of agents. Agents can answer calls in the queue from branch locations or even at home.

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Delivering the world’s most advanced UCaaS solutions - CallTower
(105 Ratings)

CallTower delivers the world’s most advanced unified communications and collaboration solutions | We enable people to easily connect...

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Call Center Analytics | Call Center Metrics Dashboard | Aceyus
(1 Ratings)

Using Aceyus, get real-time, actionable call center analytics. With call center metrics dashboards, gain insight into your customer experience.

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DaVinci | AMC Technology
(10 Ratings)

DaVinci gives contact centers the ability to choose different applications for the communication channels they use. It consolidates them, giving them the best of breed solutions they want, without sacrificing a seamless agent experience. It is powered by AMC Technology, a 24 year old global leader in contact center and CRM integration.

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Service Intelligence Platform
(1 Ratings)

Aquant presents Service Intelligence - giving service leaders, techs and teams the most vital information they need for every situation. Aquant understands service data in context, automatically transforming unstructured data into structured data, and pulling the most vital information for every situation.

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At Comm Corporation - CommView
(1 Ratings)

CommView is the result of @Comm Corporation’s 30+ years of developing Call Accounting & Reporting solutions. Our easy-to-use solutions are...

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Opus Telecoms

Business Telephone Systems, Business Communication Solutions
(1 Ratings)

Business Telephone Systems - Providing business communication solutions. Unified Communications, IT & Applications, Voice or Connectivity - Opus Telecoms

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Clarify & Record

Oak Innovation call recording, call accounting, call logging and CTI for any organization
(1 Ratings)

Delivering world class call recording, call accounting, call logging and CRM Integration for all phone systems, including Microsoft Teams, Alcatel, Asterisk, Avaya, Mitel, Shoretel, Unify, Wildix, and more.

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Convert Visitors Into Sales
(0 Ratings)

Place a Virtual Number on website to enable customers call with a single click or request a callback. Become more responsive and credible by connecting with customers within 20 seconds. Customers don't need to fill up the contact form. Leverage call recording and intelligent analytics to make data-driven decisions. Call branding from TrueCaller, Google Verified Calls, Oppo, and Vivo.

What is ZepCall ? ZepCall Pricing ZepCall Alternatives

List of Telecom Services for Call Centers Software

Cisco Webex Contact Center 4.2
BT Contact Center 2.5
CenturyLink Traditional Voice Services 4
Verizon Contact Center Solutions 3.9
Orange Business Services 3.1
NICE Predictive Behavioral Routing 4.8
IDT Telecom 4
Knowlarity IVR 4
UCx Call Center NA
CallTower 4.4