Telecom Services for Call Centers Software List (April 2025)

Cisco Webex Contact Center is a native cloud contact center solution. It enables enriched customer engagement experiences between businesses and their customers. Agents manage all voice, email and chat interactions from one unified desktop experience. Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score.

BT Contact hosted services bring email, web chat and voicemail together with intelligent routing and traditional voice technologies. It takes just hours to add more agents, so you can be flexible enough to enter new markets or ramp up capability. Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly.

Get voice options for the unique ways you work. CenturyLink has 80+ years of reliability in voice services and business continuity. A traditional voice solution from CenturyLink can help you reduce costs. With a relatively simple equipment upgrade, you can extend the life of your existing network by years.

Pay-as-you-go (no set-up fees or capital expenditure) pricing. Intuitive features give you the ability to more effectively share presentations and information. Users can join a meeting with a one-click entry from an email invitation. Our service works with many different types ofvideo equipment from the leading vendors.

Contact center strategy effectively manages three business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we've provided the technology, support, and expertise necessary to design and implement contact center solutions. Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services.

Mattersight provides enterprise-grade SaaS solutions for contact centers. It pairs customers to the agent best-suited to handle the customer's unique personality style. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations.

IDT Corporation provides innovative communications and payment services through its Boss Revolution® and net2phone® brands.

TPx Call Center allows you to distribute inbound calls from a central phone number to groups of agents. Agents can answer calls in the queue from branch locations or even at home.

Knowlarity provides the best cloud IVR System for your Business which creates a great impression on your callers. Use our hosted IVR service to respond to all customer queries professionally.

CallTower delivers the world’s most advanced unified communications and collaboration solutions | We enable people to easily connect...

Using Aceyus, get real-time, actionable call center analytics. With call center metrics dashboards, gain insight into your customer experience.

DaVinci gives contact centers the ability to choose different applications for the communication channels they use. It consolidates them, giving them the best of breed solutions they want, without sacrificing a seamless agent experience. It is powered by AMC Technology, a 24 year old global leader in contact center and CRM integration.

Aquant presents Service Intelligence - giving service leaders, techs and teams the most vital information they need for every situation. Aquant understands service data in context, automatically transforming unstructured data into structured data, and pulling the most vital information for every situation.

CommView is the result of @Comm Corporation’s 30+ years of developing Call Accounting & Reporting solutions. Our easy-to-use solutions are...

If the customer is looking for an efficient and reliable way to record conversations over the phone? A Call Recorder offers the perfect solution for capturing the conversations with crystal-clear accuracy. Using the latest IVR (Interactive Voice Response) technology, this powerful call recording tool allows to store the conversations in the cloud for easy retrieval whenever needed. Plus, this superior ML/AI (machine learning and artificial intelligence) engine offers advanced features such as speaker separation, time codes, etc., so that can quickly turn audio files into readable text. A Call Recorder makes it simpler than ever to manage and monitor all conversations in one place, making it ideal for any professional who demands superior accuracy and always-on accessibility in their conversations. So, take control of conversations right now and invest in the ultimate call recording tool – A Call Recorder.

Business Telephone Systems - Providing business communication solutions. Unified Communications, IT & Applications, Voice or Connectivity - Opus Telecoms

Place a Virtual Number on website to enable customers call with a single click or request a callback. Become more responsive and credible by connecting with customers within 20 seconds. Customers don't need to fill up the contact form. Leverage call recording and intelligent analytics to make data-driven decisions. Call branding from TrueCaller, Google Verified Calls, Oppo, and Vivo.

Delivering world class call recording, call accounting, call logging and CRM Integration for all phone systems, including Microsoft Teams, Alcatel, Asterisk, Avaya, Mitel, Shoretel, Unify, Wildix, and more.