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Updated on: June 24, 2021
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Telecom Services for Call Centers Software

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Cisco Webex Contact Center

Cisco Webex Contact Center – Cloud Contact Center
(59 Ratings)

Cisco Webex Contact Center is a native cloud contact center solution. It enables enriched customer engagement experiences between businesses and their customers. Agents manage all voice, email and chat interactions from one unified desktop experience. Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score.

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BT Contact Center

Fibre Broadband, TV Packages, BT Sport & Mobile Deals | BT
(2 Ratings)

BT Contact hosted services bring email, web chat and voicemail together with intelligent routing and traditional voice technologies. It takes just hours to add more agents, so you can be flexible enough to enter new markets or ramp up capability. Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly.

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Verizon Contact Center...

Voice and Collaboration for Business | Verizon
(26 Ratings)

Contact center strategy effectively manages three business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we've provided the technology, support, and expertise necessary to design and implement contact center solutions. Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services.

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Orange Business Services

Bridge IoT and big data with real business value
(10 Ratings)

Pay-as-you-go (no set-up fees or capital expenditure) pricing. Intuitive features give you the ability to more effectively share presentations and information. Users can join a meeting with a one-click entry from an email invitation. Our service works with many different types ofvideo equipment from the leading vendors.

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NICE Predictive Behavioral...

Predictive Behavioral Routing | NICE
(2 Ratings)

Mattersight provides enterprise-grade SaaS solutions for contact centers. It pairs customers to the agent best-suited to handle the customer's unique personality style. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations.

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IDT Telecom

IDT Corporation: Communications and Payments Services
(1 Ratings)

IDT Corporation provides innovative communications and payment services through its Boss Revolution® and net2phone® brands.

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UCx Call Center

Call Center Solutions - Cloud Contact Center | TPx Communications
(1 Ratings)

TPx Call Center allows you to distribute inbound calls from a central phone number to groups of agents. Agents can answer calls in the queue from branch locations or even at home.

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Knowlarity IVR

Knowlarity- IVR | IVR System | IVR Number | IVR Services
(9 Ratings)

Knowlarity provides the best cloud IVR System for your Business which creates a great impression on your callers. Use our hosted IVR service to respond to all customer queries professionally.

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CallTower

Delivering the world’s most advanced UCaaS solutions - CallTower
(4 Ratings)

CallTower delivers the world’s most advanced unified communications and collaboration solutions | We enable people to easily connect...

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List of Telecom Services for Call Centers Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
4.2
2.5
4
4
3.1
4.8
4
NA
4.3
3.6

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