Bill.com Reviews

User Rating

2.9/5 (Based on 646 Ratings)

Rating Distribution

Excellent
35.6%
Very Good
12.2%
Average
3.6%
Poor
3.3%
Terrible
45.4%

User Sentiments

Ease of Use, Extensive Integrations, Streamlined Accounts Payable Process, Automated Invoice Processing

Inconsistent AI Performance, Occasional Sync Errors, Unclear User Interface, Delayed Customer Support Responses

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Review Summary

Bill.com users appreciate its user-friendly interface, ease of use, and time-saving capabilities. Many reviewers highlight the seamless integration of Bill.com with their existing accounting software, allowing for efficient bill payment and expense tracking. The automation features, such as auto-sync, reminders, and approval workflows, are widely praised for streamlining financial processes. Reviewers also commend Bill.com's customer support, describing it as responsive and helpful. However, some users have expressed concerns regarding occasional technical issues and limited customization options. Overall, Bill.com is generally well-received for its user-centric design, automation capabilities, and integration with accounting systems.

Pros

Trusted by leading industries.
Easy to use and navigate interface.
Streamlines payments and invoicing.

Cons

Limited reporting capabilities.
Can be expensive for smaller businesses.
Customer service is not always responsive.

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Reviews

richard anbrifi

November 29, 2025 Source: Trustpilot.com

I had an issue with with a closed bank …

I had an issue with with a closed bank acct I forgot to update( my bad) and I notified customer service via text and Kate (team 2) had the issue resolved in a matter of a few hrs and during a holiday! I was very impressed with their rapid response time and funds redirected into my new acct. I’ve been doing business with Bill for yrs now and things have gone pretty smoothly. I know what to expect from their terms and conditions, fees,ect. Pretty straight forward.

Deacon Dave

October 29, 2025 Source: Trustpilot.com

My newest client sent me to Bill.com to…

My newest client sent me to Bill.com to sign up for receiving my payments through them. Somehow my bank account number didn't go through because either I or their system didn't recognize the "0" at the beginning of my account number. I'm giving them a five because of how they handled my issue. I was curious to see some other reviews and my experience wasn't at all like what I read. When I called support they escalated me to a second tier support agent, where Cedrick clarified my issue and gave me a couple directions this could go, so I took his offer to call me back that day with their solution, and within 10 minutes I received the callback, and problem solved to my satisfaction.

Olivia Clarke

June 22, 2025 Source: Trustpilot.com

Simplified financial workflows

Using BILL has made managing my small business finances so much easier. Automating payables and receivables saved me hours every week. Highly recommend!

Ronnie Harmon

April 8, 2025 Source: Trustpilot.com

We use Bill as our 3-party payment…

We use Bill as our 3-party payment processor, both domestically and internationally. We pay our vendors via e-payments, checks, and wires. The online portal is easy to use. The cost seems reasonable. If we have a question or concern, Bill support has been efficient and effective. We've dabbled in Spend & Expense but we've not used Accounts Receivable.

Charles Chen

March 25, 2024 Source: Trustpilot.com

Bill sends me an email ahead of time as…

Bill sends me an email ahead of time as to when I will get paid. I always receive the funds on that date which is always 3-5 days before the 1st of the month. I couldn't be happier.

Victor Garcia

March 18, 2024 Source: Trustpilot.com

Great app for making my life more easy

Joni

March 17, 2024 Source: Trustpilot.com

Newer to Bill.com

As someone newer to Bill.com, I was initially unsure of how well it would work, as it was a company I had never heard of. But as I have used it, I enjoy the benefits of using this company as they make it super easy for direct deposit and to track when you are getting paid when an invoice is created. Definitely a great tool in the belt of contractors.

Gwen

March 16, 2024 Source: Trustpilot.com

Ease of use.

Date of experience: March 17, 2024

Henry

March 14, 2024 Source: Trustpilot.com

It's just easy!

It's just easy! Simple as that.

Celeste