Bandwidth

What do you like best?

I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases. The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order.

I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders.

I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time.

Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable.

What do you like best?

Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions!

There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them.

If you want to choose a right direction in setting your business, choose Bandwidth they truly help out with solutions

Availability of US numbers, guidance, business development to ways we would never imagine back in 2005.

What do you like best?

The helpfulness of support team when I'm porting numbers in.

I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time.

Porting numbers for our customers that have phone numbers witht other companies and are migrating to us. The Bandwidth interface is top notch, and the support staff is really good helping out when issues arise.

What do you like best?

BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage,

Nothing off the top of my head. If I come up w/anything i'll be sure to respond back.

Telecom in General. Most carriers (not all are slow to respond w/any real/relative data. Bandwidth always responds and if they don't have the data at hand they either get it or assist in getting it.

What do you like best?

The very high level of Customer service.

sometimes backorders can take a long time

Kyle Schmidt has been a big help in working with sub account usage.

Porting numbers and ordering new numbers. Organizing clients.

What do you like best?

I love that I"m able to order new numbers through the dashboard and move things around as needed without having to wait on a service order as I did with another provider.

The only thing I dislike is Bandwidth isn't in more rural markets. I primarily operate in rural areas and sometimes it's difficult offering services where Bandwidth doesn't have a presence.

Much lower rates on our Long Distance, Toll Free, and the ability to get nation wide numbers.

What do you like best?

The support team and the quality of the service.

The new interface, so slow, it always keeps loading and takes time to be ready.

Great company with a great stuff.

Porting numbers in to bandwidth.

What do you like best?

We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability.

Their developers really need to do some testing with the Safari browser - Strange portal bugs come out when using Safari. Other than that, their portal works nicely to allow us to conduct normal day-to-day operations with ease.

Do it - They'll make your lives easier, especially if you're dealing with downtime or reliability issues with your current carriers.

Business continuity and carrier reliability. Bandwidth's service has never faltered for us, and our customers enjoy the consistency of service as well.

What do you like best?

Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful.

The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location.

911 fee's and setup was a challenge. Pay attention to those details.

We sue bandwidth for all of our voice traffic and sms integration with our hosted PBX solution CloudWorx.

What do you like best?

After going through so many other providers, bandwidth provides the perfect balance of support, price and API integrations.

I wish bw provided vfax capabilities.. It would make things much more inclusive.

Highly recommend bandwidth for voice and sms services.

SMS, LNP automation, the wide footprint bw has makes porting multiple rate centers a breeze..