Bandwidth

Very reliable service, support is fast to respond and generally quick at fixing things.

Nothing really - everything is good overall

We were looking for a reliable partner for US DIDs, voice termination and SMS. We started working with Bandwidth about four years ago and have never felt the need to look elsewhere.

I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases). The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order.

I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders.

I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time.

Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable.

Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions!

There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them.

If you want to choose a right direction in setting your business, choose Bandwidth they truly help out with solutions

Availability of US numbers, guidance, business development to ways we would never imagine back in 2005.

The helpfulness of support team when I'm porting numbers in.

I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time.

Porting numbers for our customers that have phone numbers witht other companies and are migrating to us. The Bandwidth interface is top notch, and the support staff is really good helping out when issues arise.

When I call in the employees are very friendly and always do their best to help.

We recently had a problem when supplementing a port, the request date would change to first available instead of the date we requested. This caused our customer's to have some outages and made us have to scramble to "snap back" the numbers.

Support Team is very helpful and the Dashboard Tool is very easy to use.

Bandwidth often assists us in obtaining CSR's for customer's when we are unable to get them. They also make ports go very well.

BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage,

Nothing off the top of my head. If I come up w/anything i'll be sure to respond back.

Telecom in General. Most carriers (not all) are slow to respond w/any real/relative data. Bandwidth always responds and if they don't have the data at hand they either get it or assist in getting it.

The very high level of Customer service.

sometimes backorders can take a long time

Kyle Schmidt has been a big help in working with sub account usage.

Porting numbers and ordering new numbers. Organizing clients.

Bandwidths portals for DID order, e911 entry and day to day tasks of managing your telecom services are very easy to navigate. Their service is reliable and their support staff quick and courteous. I would recommend them to anyone looking to expand in the telecom industry.

No quick switching of subaccounts you have to open a case to move items from one subaccount to another, this is tedious.

Telecommunications services, e911 services, CNAM and LiDB services. Growth of our service offerings with stability and ease of use tools.

The support we received and ease of use.

Don't really have another specific to report.

Providing our endusers with quality service

The crew at bandwidth.com is very responsive and flexible to help us address our SIP calling needs.

The biggest complaint is their lack of T.38 fax support - and if that is the biggest complaint, then things must be pretty good

Providing cost-effective SIP calling plans for our customers, with good E911 features and a flexible API