AppLearnAdopt Reviews

AppLearn Adopt had a good feature set, but we are particularly looking forward to utilising version 2.0 released in Q4 2023. It brings a number of administrative and end user improvements.

The analytics available in the solution have an impressive breadth and depth, and practically every time I dig around in the analytics I discover a feature I hadn't fully appreciated the power of, or a set of insights that gives me a direction to explore internally around the use of AppLearn Adopt.

Working with AppLearn over the past year has been an enjoyable experience. They have regularly been on hand to answer queries and to 'get the job done' when there have been challenges beyond their control, and to advise on options and strategies around the use of the Adopt product and features.

In version 1.0 of AppLearn Adopt, some of the configuration was quite technical or onerous for a typical administrator who might want to set up content. With version 2.0 this looks to have been addressed and I am looking forward to first hand adoption internally, particularly with regards to linking content to objects on the page, and applying translations.

Again, version 2.0 looks to resolve this, but version 1.0 was not really geared up to support the typical enterprise environment model of transitioning content between environments. This caused a good amount of additional effort, mainly for AppLearn consultants, but it will be really good to have this in place this coming year.

What would be nice is greater insight and control on some of the back end features. There are certain elements where we are reliant on support requests to do or check things on our behalf. Having more access for a set of administrators would facilitate that - but it may be I am simply an exception in wanting that access and level of insight into the configuration of our instance.

Being able to deliver guidance and support in the flow of work to colleagues is an element of our learning strategy that we are actively growing. Taking the 70-20-10 model of 70% of learning occurs on-the-job, 20% from colleague interactions, and 10% from formal training, traditionally learning and development has been focused on the 10%, formal training. That remains incredibly important, but being able to tap into the 70% on-the-job training

Having a way to directly tap into the 70% on the job training and support colleagues in their development while being in the flow of work brings with it a huge potential. Now not all of the work people do involves online systems, but in an ever-expanding digitally-driven and connected world, we all find ourselves increasingly operating in this area.

Being able to bring advice and support to colleagues in the flow of work has several benefits. Some of these are hard to measure, but follow logically from the intended use and user feedback.

1. Keeping the user in the flow of work so they are able to benefit from being able to remain focused on the task at hand.

2. Reducing interruptions to other colleagues in the flow of their work.

3. Reducing the creation of support tickets.

4. Through analytics being able to get indications of where user interaction issues may be occurring, or indeed, have been resolved.

5. Reducing formal training requirements as we know additional in-app support is available to help with, for example, less freuently encountered processes.

So versatile. Coming up with new ways of surfacing things that matter in the moment via tooltips and smart pages

No major issues with the product at all. Looking forward to the new journey functionality coming out.

Surface definitions for internal skills, create smart pages on home page for items we want to promote, help guide users to a better workday experience

When we launched Workday, we had converted from a legacy HCM on an expedited timeline AND brought multiple divisions together in one tenant for the first time, which is a lot for end users to navigate. AppLearn gave us peace of mind that educational resources would be available in the right places to guide users and ease the administrative burden on our overtaxed support teams. Tooltips and smartpages are easy to set up and maintain, making keeping up with patch releases a breeze.

Tooltips are organized by most recently edited; it would be nice if they could be grouped by a tag or into folders for sequences. Publishing something to a targeted group also means it's not viewable by admins in the Production tenant; testing new designs requires publishing to a restricted group and taking screencasts for the end user, then having them verify once published in Production.

AppLearn allows targeted delivery of QRGs, which is especially helpful with so many separate entities sharing an HCM tenant for the first time. We also use it to announce new features and organizational processes like merit and performance cycles and open enrollment.

We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them.

Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc

Users can see all the traning material in one place and smart page for announcements has really benefitted us

The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised.

Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none!

In-tool communication with end-users, providing notifications of events, tasks, and guidance. The field-level guidance for signposting bitesize pieces of information is a great feature. We love the support ticket deflection by providing guidance inside the application, and it has improved end-user experience and efficiency in-app. Great product and team!

AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments.

With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly.

AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases.

- it offers plenty of options when you want to add content to your system to guide users - this provides flexibility

- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system

- you have the option to target the content to each role

- some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users

We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards.

The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week.

The team is very helpful and their reaction time was super quick.

everything works great

found no minuses till now

Train and retrain supporters

Increase user’s engagement and satisfaction

Explain application and processes via interactive guides

- user friendly for admins

- functionality to duplicate tooltips

- smart pages are a great way to communicate fast and on point

- a great collaboration with the AppLearn team

- cannot automatically move configuration from test to production environment

- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc

- analytics cannot be extracted per process to get an overview for each (not overall per all content)

- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)

- admins cannot verify content in the production environment if they are not part of the target role, location, language

Increase the process accuracy for the business.

Provide guidance in the same place where the process is conducted (no need to search in other places)

I find AppLearn is a collaborative program that allows for users to create valuable training. This helps sales answer questions on their own and move onto other work.

I wish the platform would allow for additional file types to be uploaded. For example, Excel is not a currently accepted file type. Sometimes these files are interactive so it would be useful to have more options!

AppLearn is a great tool to assist in your daily work tasks. It keeps work flowing and does not bog us down with unnecessary questions. Specifically, in a sales environment, it allows for account managers to be out in the field working with customers more often, rather than waiting for replies to their questions. The answers are right in front of them. The tool is super user-friendly, and from an admin standpoint, it is quick and easy to upload new content.

AppLearn has allowed us to train our employees in a quicker, more concise fashion. We no longer get stuck in large email chains with multiple contributors because the answers are directly in front of the users who need them. In a Sales position, this is extremely helpful as it allows Sales to continue on their work day without waiting for a response. This allows more time in the field for actual selling.