AnswerDash Reviews

I like the Facebook bot and how it interacts with customers/clients.

Still some room for improvement, such as integrating Facebook into websites.

Using the chatbot, we are able to prevent some possible phone calls.

I love that you can finds answers to any questions on the app. For example, a parent inquiring more about our programs can search any question they have and find it automatically without having to call us or send a direct email.

There are no specific data measurements to see where people are finding a hard time using the app and room for improvement. It’s very generalized.

It’s a great tool to use for any organization or company that has a lot of customers looking for instant answers.

Answering questions to all of our parents and potential club members.

This is one of the best achievement of machine learning and AI.

It is So cleaver I would say in picking up the queries that really astonish me.

It is one of the best chat bots available in the market.

The implementation is still not very mature, It has a room for development.

I liked the way it used Facebook Bot to interact with the customers. And the instant Answering Q&A engine embedded right into the Website.

I felt not only for Facebook Messager but this kind of Instant Bot messaging should be available for customers who are seeing the website as well.

It's a very good product to use for Large Businesses. Where handling tickets is been a huge problem.

It will help us save lot of money spending on

.- friendly interface

- lots of useful options

- flexibility

- customer support

Integration with Zendesk and set up was very simple, it's easy to manage and the customer service is by far the best that I've experienced. Carolyn has helped me every step of the way from pre-purchase, through the trial period and now as a customer with tips and assistance to help me maximize our knowledge-base.

In the first 6 weeks that I've had Answerdash live on my site I've paid for the annual service in heading off both calls and tickets and expect to continue to increase these savings as I continue to develop new content based on what my customers are looking for.

Answerdash is developing a Q&A integration for our app. Once that's available to me they will be a 10.

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash dashboard.

I love that we can use rich media in the answers. We've taken advantage of this by inserting screenshots and videos that have been appreciated by our end-users.

AnswerDash has all the features we needed in a contextual self-service support widget:

• Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash

• Easy customisation tools – matching our brand colours and fonts was easy with their site scrobbler

• Simple customer interface – clean and simple - AnswerDash's customer facing design is intuitive and easy to use

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within the AD tool for those who didn't find their question in the list. One other feature I loved was the grouping of questions, very intuitive and easy to use.

The one feature I didn't like about the list of newly inputted questions was that only a handful loaded at a time. I was trying to Control+F to search through the list, and I essentially had to scroll to the bottom in bunches at a time which was inefficient.

Great if you also use Zendesk!

Our users have saved several minutes (possibly hours) of time waiting for a reply from us by using the AnswerDash tool to deflect and reduce support tickets. We're currently only using this on HourofCode.com, but are looking into potentially expanding to Code.org itself.

Answerdash has made it so much easier for our users to access our knowledge base without having to open a separate window to find answers when and where they need them. This saves our team a lot of time overall to help those with more pressing issues. It also integrates with our chat client, SnapEngage, which is excellent.

The analytics, while visually appealing, aren't something I have a lot of time to dig through. I wish it were easier to just have a checklist of things I should be looking at to improve ticket deflection. I also dislike that it doesn't automatically sync with our Wordpress site - which means any time we updated a post in one place, we have to update it separately in Answerdash, so doing the same thing twice is time consuming.

Definitely worth a try if ticket deflection is something you're hoping to achieve!

We're reducing overall chat and phone volume by providing FAQs to customers before they initiate a chat or phone call - because we get a lot of the same questions over and over, this saves our support team a lot of valuable time they can be using to help users with more intricate issues.