amoCRM Reviews

PROS & CONS

What are the best aspects of this product?

I manage a small call center and my aim was to make the work of the agents faster and simpler. On the other hand, I also wanted to try out all the tasks and nuances in a CRM software. We tried out a few apps, and finally selected amoCRM. This system fulfills all our purposes without needing additional investment. I recommend amoCRM for small call centers, but not for large enterprises.

What aspects are problematic or could work better?

The only disadvantage is we receive emails after a small time lag.

What specific problems in your company were solved by this product?

We use amoCRM for a range of purposes: To quickly fill client cards with all contact information, integrate with IP telephony, Quick statement of tasks and to transfer tasks to other employees or business units, easy integration with email marketing on client base, send out SMS texts to remind clients and inform them about completed actions, discounts, etc., communication of all filled orders and subscription forms on our websites, and finally to analyze the performance of each call center agent at the end of the day.

Are you a current user of this product?

Yes

PROS: I manage a small call center and my aim was to make the work of the agents faster and simpler. On the other hand, I also wanted to try out all the tasks and nuances in a CRM software. We tried out a few apps, and finally selected amoCRM. This system fulfills all our purposes without needing additional investment. I recommend amoCRM for small call centers, but not for large enterprises.

PROS: I manage a small call center and my aim was to make the work of the agents faster and simpler. On the other hand, I also wanted to try out all the tasks and nuances in a CRM software. We tried out a few apps, and finally selected amoCRM. This system fulfills all our purposes without needing additional investment. I recommend amoCRM for small call centers, but not for large enterprises. CONS: The only disadvantage is we receive emails after a small time lag.

PROS: You can use amoCRM as a secret weapon to boost your business performance. You can easily mark all upcoming events, schedule tasks, and control the performance of all your transactions. It is simple to create a list of contacts and segment contacts by company. The analytics feature helps to track all steps of transactions and close them successfully. The vendor regularly updates the solution to keep up with the world. I recommend amoCRM for small businesses. CONS: There are no obvious minus points, but there could be better integration with email.

PROS: You can use amoCRM as a secret weapon to boost your business performance. You can easily mark all upcoming events, schedule tasks, and control the performance of all your transactions. It is simple to create a list of contacts and segment contacts by company. The analytics feature helps to track all steps of transactions and close them successfully. The vendor regularly updates the solution to keep up with the world. I recommend amoCRM for small businesses.

PROS: The highlights of amoCRM are prompt and reliable support, API and widgets, and simple and easy user interface. CONS: There are a couple of drawbacks: there is no documents editor and the app can only be used for the sales process.

PROS: The highlights of amoCRM are prompt and reliable support, API and widgets, and simple and easy user interface.

PROS: amoCRM offers a rich feature set, yet is simple, intuitive, and user-friendly. It offers convenient functions including the ability to use widgets, email integration, and API integration, plus, it allows you to call customers directly from the system. You can easily customize the app to match your business processes without coding skills. If you face issues in using the software, simply contact their customer support team to get your concerns resolved.

PROS: amoCRM offers a rich feature set, yet is simple, intuitive, and user-friendly. It offers convenient functions including the ability to use widgets, email integration, and API integration, plus, it allows you to call customers directly from the system. You can easily customize the app to match your business processes without coding skills. If you face issues in using the software, simply contact their customer support team to get your concerns resolved. CONS: There are no minus points to point out as we don’t have any problems using the product.

PROS: amoCRM is an ideal app for small and mid-size businesses. The user interface is friendly and you don’t need to read the documentation to learn to use the system. Key metrics and prepared business sales process are built into the solution. The sales structure is already worked out for you. Managers love using the system. Plus, the app offers many readymade integrations and you can easily connect it to your site using Wordpress without the need to do any programming.