Home/Remote Access Software/Upscope vs TeamViewerUpdated on: March 1, 2024

Compare Upscope vs TeamViewer

82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

Upscope web-based remote access tool comes with multiple suitable remote control and support facilities as well. This software comes with many diagnostic tools to help early detection of issues that might otherwise interfere with the remote access functionalities. No extra installation is necessary to do for ensuring screen sharing with users of remotely located computers or devices. This software can be seamlessly integrated with Intercom and your present phone system. Users can highlight the spaces where the other person using a system at a remote location needs to click on. Upscope software features seamless remote control capabilities. ..show more

TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

London, United Kingdom - W1F 8BH / +44 20 3778 0432

Germany / +49 7161 305898581

Boston, Massachusetts / 1 855 263 2838

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
$18 /User/Month

Test co-browsing with one or two agents.

Features

  • Live chat integrations
  • Invite your team members
  • Email support
Startup
$23 /User/Month

Perfect for getting started with co-browsing.

Features

  • 3 minimum agents (Minimum $69 per Month)
  • Includes features of Basic plan, plus
  • Click and scroll for the user
  • Basic user management
  • Basic reporting
  • Audio calls
  • Personal call link and lookup code
  • See the browser console
  • Live chat support
Business
$36 /User/Month

More features and advanced user management.

Features

  • 3 minimum agents, paid Yearly (Minimum $1080 per year)
  • Includes features of Startup plan, plus
  • Advanced user management
  • Advanced reporting and analytics
  • Zapier and Salesforce integration
  • Multi agent session sharing
  • Agent request button
  • See and interact with the browser console
  • Remove Upscope branding
  • Priority live chat support
Enterprise
Custom

For those that require custom solutions or have strict data security requirements.

Features

  • Includes features of Business plan, plus
  • SLA, NDAs, and uptime guarantees
  • Optional on-premise deployment
  • REST API
  • Whitelabel support
  • Dedicated Account Manager
  • Agent and admin training
  • Technical support
  • 24/7 emergency phone line
View Price Page
Single User
Others

₹1,499 per month billed Yearly

One seat, 1 session

One licensed user can initiate device connection one session at a time

Features

  • Access and Control Computers Remotely
  • Secure Unattended Access
  • Remote printing for Mac & Windows on any printer
  • File Sharing
  • Managed Devices :Upto 200
  • Licensed users : 1
  • Number of meeting participants : 10
  • Cross platform access
  • Tech support via phone

Add-ons

  • TeamViewer Remote Management
  • Support for Mobile Devices
  • Servicecamp
  • TeamViewer Assist AR
Multi User
Others

₹3,099 per month billed Yearly

Multiple seats, 1 session

Multiple licensed user accounts, enabling 1 user to connect at any given time

Features

  • Access and Control Computers Remotely
  • Secure Unattended Access
  • Remote printing for Mac & Windows on any printer
  • File Sharing
  • Managed Devices :Upto 300
  • Licensed users : 15
  • Number of meeting participants : 10
  • Cross platform access
  • Customized Device Information
  • User Access Reporting
  • Multiple sessions at a time (channels) : 1 channel included (add on up to 5)
  • Tech support via phone
  • TeamViewer web client

Add-ons

  • TeamViewer Remote Management
  • Support for Mobile Devices
  • Servicecamp
  • TeamViewer Assist AR
  • Extra Concurrent Users
Teams
Others

₹6,599 per Month billed Yearly

Multiple seats, 3 sessions

Multiple licensed users can initiate device connections, with up to 3 sessions open at the same time

Features

  • Access and Control Computers Remotely
  • Secure Unattended Access
  • Remote printing for Mac & Windows on any printer
  • File Sharing
  • Managed Devices :Upto 500
  • Licensed users : 30
  • Number of meeting participants : 10
  • Cross platform access
  • Customized Device Information
  • User Access Reporting
  • Multiple sessions at a time (channels) : 3 channels included (add on up to 10)
  • Mass Deployment
  • Device Access Reporting
  • Complement with Third-Party Integrations
  • Tech support via phone
  • TeamViewer web client
  • Includes features of Add-ons
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

Upscope Screenshots
View 2 screenshot(s)
TeamViewer Screenshots
View 13 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

  • Intercom
  • Olark
  • LiveChat
  • Zendesk Chat
  • Chatra
  • Reamaze
  • Drift
  • Salesforce
  • Jira
  • Slack

ALTERNATIVES

Top alternatives to Upscope

TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online
Zoho Assist
Zoho Assist

Top alternatives to TeamViewer

Zoho Assist
Zoho Assist
ZooM SFA
ZooM SFA
VNC Connect
VNC Connect
AnyDesk
AnyDesk
Tasklog Teams
Tasklog Teams