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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | SolarWinds RMM is a remote management software, which assist in monitoring network operational tasks through the use of probes and monitors.The software facilitates proper network infrastructure management and control.It offers excellent IT security, manages antivirus and ensures complete web protection.You can monitor network performance on a near real-time basis across several devices and platforms. SolarWinds RMM provides support for multiple types of devices, like virtual machines, network devices, workstations, servers, Internet of Things (IoT) and mobile devices.With the help of this software, you can also enjoy hybrid cloud backup and fast recovery. It helps avoiding IT issues. Read more | ConnectWise Automate Remote Monitoring allows you to monitor, discover, and resolve any IT issue network bottlenecks, application performance issues, and security threats before your clients even know what happened. ConnectWise Automate remediates common IT issues, automates Tier 1 support issues, and prevents recurring problems from occurring within client networks and endpoint devices before they’re problematic. ConnectWise Automate’s reporting engine offers an eye-opening set of metrics, including a complete view of the technology you manage along with their vitals so that you can pinpoint what’s working and what’s not for your valued clients. Read more |
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| SW Score & Breakdown |
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| User Sentiments |
Comprehensive Remote Monitoring Capabilities, Robust Automation Features, User-Friendly Interface, Excellent Customer Support Occasional Patch Management Issues, Slow User Interface, Dated User Interface, Limited Third-Party Application Integration |
Robust Automation Capabilities, Extensive Third-Party Integrations, Powerful Scripting Engine, Comprehensive Remote Management Steep Learning Curve, Occasional Software Bugs, Slow Support Response Times, Outdated User Interface |
| Review Summary |
Users applaud SolarWinds RMM for its comprehensive monitoring capabilities, praising its customizable dashboards, extensive alerts and reporting features, and the ability to monitor a wide range of devices and systems. Reviewers appreciate its seamless integration with other SolarWinds products, enabling centralized management. However, some users express concerns about occasional performance issues, a steep learning curve, and the need for continuous monitoring to ensure optimal performance. Overall, many reviewers find SolarWinds RMM a powerful and versatile RMM solution with robust features, but its complexity may require dedicated resources and expertise to fully utilize its potential. |
User reviews of ConnectWise Automate highlight its powerful automation capabilities, particularly for remote management, patching, and scripting. While users appreciate its robust features and integration with other ConnectWise products, they often cite a steep learning curve and complex setup as major drawbacks. A common complaint centers around support, which is perceived as slow and inadequate, with users needing to rely heavily on documentation and third-party assistance. Overall, ConnectWise Automate is considered a valuable tool for MSPs, but its success hinges on a dedicated team and a willingness to invest time in mastering its intricacies. |
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SolarWinds Remote Monitoring and Management Custom |
ConnectWise Automate Custom |
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| Company Details | Located in: Austin, TX | Located in: Tampa, Florida |
| Contact Details |
+61 (0)2 8412 4905 |
813.463.4700 https://www.connectwise.com/platform/unified-management/automate |
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