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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | SmileBack is a customer satisfaction platform, built to be simple to use, but deep in insights. Monitor and gather your customer sentiment data with real-time analytics and dashboards. Segment, filter and use tags to gather insights from your data to better understand your business. Get instant reviews and critical comments by triggering surveys at the close of every service ticket. Create custom reports with ease to present your scores and comments to clients or colleagues. Read more | eNPS is a net promoter score collecting system designed specifically for gathering eNPS surveys. It enables you to send eNPS surveys to your employees by text message or email on a monthly or quarterly basis. eNPS ratings can be filtered by location, department, and management and you can send them as a text message or an email attachment. With eNPS, you can schedule surveys to be sent out to employees and maintain complete anonymity while conducting surveys. The answers to the surveys are provided on a scale of 0 to 10, with 0 indicating severe improbability and 10 indicating extreme probability. You can send a totally anonymous eNPS survey to any group of your workers at a regular period that you select. You can then see a lucrative trend and forecast expensive churn before it starts. You can also use eNPS to receive a fast and automated read on how your employees are feeling. Additionally, you can search, create, list, and deactivate your workers using the platform’s API that employs token-based validation and is very easy to use. Read more |
Pricing Options |
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SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
16 Features
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11 Features
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Common Features for All |
Anonymous Feedback
Custom Survey URLs
Customer NPS
Data Analysis Tools
Email Marketing
Email Surveys
Employee NPS
Feedback Management
Mobile Survey
Polls (Voting)
Predictive Analysis
Pulse Surveys
Reporting (Analytics)
Sentiment Analysis
Site Intercept Survey
Support Audio / Images / Video
Survey Builder
Text Analytics
Third-party Integration
Web Widget Survey
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Anonymous Feedback
Custom Survey URLs
Customer NPS
Data Analysis Tools
Email Marketing
Email Surveys
Employee NPS
Feedback Management
Mobile Survey
Polls (Voting)
Predictive Analysis
Pulse Surveys
Reporting (Analytics)
Sentiment Analysis
Site Intercept Survey
Support Audio / Images / Video
Survey Builder
Text Analytics
Third-party Integration
Web Widget Survey
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $83.00 $99.00 per month Growth $116.00 $139.00 per month Pro $150.00 $179.00 per month Pro + $183.00 $219.00 per month Enterprise $216.00 $259.00 per month |
Basic $29.00 $29.00 per month Standard $99.00 $99.00 per month Pro $349.00 $349.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Retently
4.9 Based on 65 Ratings |
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Screenshots | Not Available | |
Videos |
+ 2 More
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Not Available |
Company Details | Located in: Wilmington, Delaware | Located in: Washington, D.C |
Contact Details |
+1 (646) 663-4433 https://smileback.com/ |
Not available https://www.enps.co/ |
Social Media Handles |
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