ServiceWorks vs ReachOut Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ServiceWorks

Field Service Management Software

3.8 61 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReachOut

Field Service Management Software

4.7 19 user ratings

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Overview

Description

ServiceWorks is a field service software. Leading analysts consider mobility to be a key tool in the pursuit of field service excellence that can help in gaining competitive advantage. Get real-time operational intelligence to drive efficiency and effectiveness of field service business.Boost your field service operation by configuring the platform to suit your business need. Read more

ReachOut Suite is a cloud-based platform for managing field service delivery. Audits and inspections, work order management, and surveys are all important components. There are additional on-premise deployment options. Users can utilise ReachOut to plan, schedule, dispatch, and track work, as well as deliver and analyse field services. A drag-and-drop interface allows users to control team usage and distribute work. Field personnel can update job details from the job site using mobile apps for iOS and Android, and workers are automatically notified of scheduling changes. Users can monitor earlier activity and historical client purchases from a single dashboard in the ReachOut customer repository, which records client interaction history. From a smartphone or a desktop, users may create adjustable and repeatable inspection workflows using a guided data gathering interface. An online knowledge base, email, and teleconference are all available for assistance. ReachOut Suite includes GPS tracking for employees, allowing managers to see where their employees are in real time and be alerted when jobs are running late. Read more

Pricing Options

Free Trial Available
Starts at $15.99. Offers Custom plan.

Free Trial Available
Starts at $12.0. Offers Free-forever and Custom plan.

SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

60%
Popularity

74%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

67%
Momentum

60%
Popularity

75%

Features

Total Features	11 Features	10 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 8 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 7 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	3.8/5 61 user ratings	4.7/5 19 user ratings
Ratings Distribution	Excellent 43.5% Very Good 23.5% Average 14.1% Poor 7.1% Terrible 11.8%	Excellent 75% Very Good 20.8% Average 4.2% Poor 0% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $15.99. Offers Custom plan.	Free Trial Available Starts at $12.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic (Tier 1) $29.00 $29.00 per month Standard (Tier 1) $69.00 $69.00 per month Professional (Tier 1) $139.00 $139.00 per month Premium (Tier 1) $299.00 $299.00 per month Enterprise (Tier 1) $395.00 $395.00 per month Custom (Tier 1) Custom Basic (Tier 2) $29.99 $29.99 per user Standard (Tier 2) $24.99 $24.99 per user Professional (Tier 2) $19.99 $19.99 per user Premium (Tier 2) $15.99 $15.99 per user	Basic Free Premium $12.00 $12.00 volume pricing Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SAP Field Service Management 4.3 Based on 15 Ratings ServiceWorks Vs SAP Field Service Management Fieldd 5 Based on 8 Ratings ServiceWorks Vs Fieldd Oracle Field Service Cloud 4.1 Based on 91 Ratings ServiceWorks Vs Oracle Field Service Cloud Salesforce Field Service 4.5 Based on 358 Ratings ServiceWorks Vs Salesforce Field Service Service CRM ServiceWorks Vs Service CRM	Service CRM ReachOut Vs Service CRM Easy Field Services ReachOut Vs Easy Field Services Fieldd 5 Based on 8 Ratings ReachOut Vs Fieldd Scheduling Suite 5 Based on 4 Ratings Salesforce Field Service 4.5 Based on 358 Ratings ReachOut Vs Salesforce Field Service
	View All ServiceWorks Alternatives	View All ReachOut Alternatives