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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Salesforce Field Service is a field service optimization solution that boosts productivity both online and offline, with field service designed to handle any situation. It enables you to schedule field services easily, cut costs, and increase efficiency along with providing remote support that can help you expand your business. With Salesforce Field Service, customers can use a customer portal to arrange phone and video appointments right away. By intelligently assigning the right personnel to the relevant projects based on talents, geography, and business regulations, you can leverage automation to prioritise vital jobs and save employees time with this software. It further enables the dispatchers to gain full insight into the mobile workforce and each job on a single screen that increases efficiency. Users can also utilise image recognition with Einstein Vision to quickly identify assets and parts in photos. You can automatically prescribe the proper set up steps for technicians based on an image's classification. Additionally, you can attach timesheets, pertinent specs, inventory, and knowledge articles to the app before workers approach a project site to enhance first-time fix rates with Salesforce. Read more | ServiceWorks is a field service software. Leading analysts consider mobility to be a key tool in the pursuit of field service excellence that can help in gaining competitive advantage. Get real-time operational intelligence to drive efficiency and effectiveness of field service business.Boost your field service operation by configuring the platform to suit your business need. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
7 Features
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11 Features
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| Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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| Review Summary |
Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essentials $25.00 $25.00 per user / month Professional $75.00 $75.00 per user / month Enterprise $150.00 $150.00 per user / month Unlimited $300.00 $300.00 per user / month |
Basic (Tier 1) $29.00 $29.00 per month Standard (Tier 1) $69.00 $69.00 per month Professional (Tier 1) $139.00 $139.00 per month Premium (Tier 1) $299.00 $299.00 per month Enterprise (Tier 1) $395.00 $395.00 per month Custom (Tier 1) Custom Basic (Tier 2) $29.99 $29.99 per user Standard (Tier 2) $24.99 $24.99 per user Professional (Tier 2) $19.99 $19.99 per user Premium (Tier 2) $15.99 $15.99 per user |
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View Detailed Pricing
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View Detailed Pricing
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Oracle Field Service Cloud
4.1 Based on 91 Ratings Salesforce Field Service Vs Oracle Field Service Cloud
SAP Field Service Management
4.3 Based on 15 Ratings Salesforce Field Service Vs SAP Field Service Management |
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+ 1 More
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| Company Details | Located in: San Francisco, California | Located in: Creve Coeur, Missouri Founded in: 2015 |
| Contact Details |
+1-800-667-6389 https://www.salesforce.com/products/service-cloud/field-service/ |
Not available https://service.works/index.html |
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