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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Segment logo
Customer Data Platform (CDP)

4.6 803 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Workato logo
Data Management Software

4.7 869 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Splunk Enterprise logo
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Overview

Description Segment is a customer data analytics and management solution that helps you understands customer data from multiple sources. The application integrates with hundreds of other apps and collects data from these applications to a single platform. It also retrieves data from your websites and devices, such as mobile phones, tablets, browsers, smart watches, iBeacons, and televisions. Segment is designed explicitly for B2B service providers who need a powerful and easy-to-use analytics tool to understand better and manage their data. Segment makes it easy to capture data from each touchpoint and send it to each tool without having to learn, test, or implement a new API each time. This solution helps your organization easily integrate and manage scanning tools without having to open, close, or exit the system. As data analytics becomes a simpler process, Segment reduces the need for marketers to trust high-tech specialists to help them because they can now administer analytics tools. Read more Workato is a unique workflow automation software that automates almost everything in the workplace. A simple workflow platform can be used to build complex workflows across multiple organizations. Workato can help make workflows in departments such as Finance, IT, HR, Marketing, Sales, and Support. An IT workflow can be set up to escalate open tickets and security threats. Workato helps to streamline HR workflows, automating hiring and online training. By automating core HR processes, it saves a significant amount of time and effort. It comes with a built-in data loss prevention feature. It is serverless, so it is easy to set up and operate. Workato has market-leading security and governance trusted by major financial institutions and is independent of any app. It can run without any developer apps. Workato is 100% web-based and can therefore be accessed from almost any remote location. The software is quite powerful, even though it is a low-code platform that is simple to use. Read more Splunk Enterprise is a machine data management software that can turn data into answers with its intuitive machine learning-powered analytics tool. This software can help users harness the untapped value of data to optimize their organization and deliver excellent customer service all the time. Splunk can ingest data from various sources and turn them into meaningful business outcomes. It also uses different visualized metrics to boost search and monitor performances for a better result. Powered by Artificial Intelligence, the software renders much attention to the organization’s IT, security and business arenas. Finally, when the software is connected, it allows everyone in the organization to see insights and get a quick glimpse of the business anytime. With special machine learning and performance capabilities, Splunk Enterprise can deliver a better experience to customers. It can even assist the support and retail teams to have real-time visibility and understand their system and service statistics properly. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    70%
  • Popularity
    90%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    99%
  • Momentum
    69%
  • Popularity
    91%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    96%
  • Momentum
    62%
  • Popularity
    63%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 803 user ratings
4.7/5 869 user ratings
4.3/5 1,321 user ratings
Rating Distribution
  • Excellent

    64.9%
  • Very Good

    30.3%
  • Average

    4.5%
  • Poor

    0.1%
  • Terrible

    0.2%
  • Excellent

    77.6%
  • Very Good

    19.9%
  • Average

    2.2%
  • Poor

    0.1%
  • Terrible

    0.2%
  • Excellent

    43.4%
  • Very Good

    50.8%
  • Average

    3.2%
  • Poor

    1.6%
  • Terrible

    1.1%
User Sentiments

    Extensive Integrations, Ease of Use, Reliable Data Collection, Effective Debugger

    High Pricing, Occasional Data Sync Issues, Complex Initial Setup, Limited UI Functionality

    Ease of Use, Extensive Integrations, Excellent Customer Support, Intuitive User Interface

    Limited Data Handling Capabilities, Occasional Software Bugs, Limited Connector Functionality, Complex Custom Connector Creation

    Powerful Search Capabilities, Extensive Integrations, Customizable Dashboards, Real-time Monitoring and Alerting

    High Cost, Steep Learning Curve, Resource Intensive, Occasional Performance Issues

Review Summary

Segment users appreciate its ability to collect customer data from multiple sources and create unified customer profiles. They find it user-friendly, with a clean and intuitive interface. The ability to integrate with other tools and applications is also praised. However, some users have reported issues with data accuracy and reliability, as well as occasional technical glitches. The pricing is considered reasonable for the value provided, but some users have expressed concerns about the lack of a free trial or freemium option. Overall, Segment is seen as a powerful and flexible customer data platform, but it may require some technical expertise to fully utilize its capabilities.

Workato, an enterprise integration platform as a service (iPaaS), earns high praise for its user-friendly interface, extensive range of integrations, and ability to automate complex processes. Reviewers also commend its drag-and-drop functionality, ease of setup, and customer support. Moreover, many users emphasize its flexibility, allowing for seamless data transfer between various applications. Additionally, Workato's scalability and reliability are highlighted, making it suitable for businesses of all sizes. While some users note occasional glitches, the overall sentiment is positive, with users expressing satisfaction with Workato's performance and effectiveness.

Splunk Enterprise users generally find the product to be a powerful and versatile tool for collecting, analyzing, and visualizing machine data. It is praised for its ability to handle large volumes of data, its customizable dashboards and reports, and its wide range of integrations. However, some users have reported challenges with the product's complexity, the learning curve associated with it, and its cost. Additionally, some users have expressed concerns about the product's potential performance issues and its lack of certain features that may be important for specific use cases.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Connections Custom

Customer Data Platform (CDP) Custom

Workato for Business Custom

Workato for Product Custom

Splunk Enterprise Custom

 
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Screenshots & Videos

Screenshots Segment screenshot: Choose your integration in Segment
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Activity audit log
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Splunk Enterprise : Application Insights screenshot
Videos Video Thumbnail
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Video Thumbnail Video Thumbnail
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Vendor information

Company Details Located in: San Francisco, CA - 94111 Located in: Cupertino, CA Located in: San Francisco, California
Contact Details

+1 415-603-6900

https://segment.com/

(844) 469-6752

https://www.workato.com/

+1 415-848-8400

https://www.splunk.com/en_us/software/splunk-enterprise.html

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