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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. Read more | Re: plain is a web-chat service that integrates with WhatsApp, Facebook Messenger, and Telegram to increase your follow-up potential by capturing more leads with rapid online support. It enables you to communicate with website visitors, market your products, provide support, speak with clients, collect contact information, and compile statistical data. Re:plain eliminates the need of any other platforms, accounts, or apps because it provides everything in your preferred messenger. It lets you pre-define a list of themes or questions and have an automatic answer sent to your client. It offers a callback service that helps you increase your conversion-to-sales rate by more than four times. With Re:plain, your website visitors can contact you directly from your website via video chat to discuss your products and services in greater detail or to make a purchase. Additionally, your operators on the other end of the video chat can advise clients on the product, present it to them in real time, demonstrate its features, and help make the purchase as easy as it would be in a physical store. Read more |
Pricing Options |
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SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 15 Highly Rated # 19 Most Popular |
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Total Features |
8 Features
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6 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations |
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Review Summary |
ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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ESSENTIALS $10.00 $15.00 per user / month PREMIUM $15.00 $20.00 per user / month ENTERPRISE Custom |
Re:plain Basic Version Free Re:plain Infinity Version $11.00 $11.00 per month Individual $3.99 $3.99 |
View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available | |
Videos |
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Company Details | Located in: Santa Monica, California | Located in: Moscow, Russia Founded in: 2018 |
Contact Details |
+1 855-776-7763 https://www.proprofs.com/chat/ |
+34603251030 https://replain.cc/ |
Social Media Handles |
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