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Zoho Desk |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Quantum Workplace is an Employee Engagement Software that helps businesses with detailed metrics within an organisation. The software provides engagement, pulse, and lifecycle surveys helping companies understand what really matters to the employees. For all employees to voice their thoughts and feelings, Quantum Workplace makes an effortless way. Its comprehensive employee engagement survey helps employers to ask the right questions and get data that needs to be forwarded. A lot of things happen between annual engagement surveys. For that, companies need flexible survey tools to help increase communication and transparency, build trust and improve culture. With Quantum Workplace’s pulse surveys, companies can collect quick employee feedback on any workplace topic. These survey tools are easy and quick to launch. Furthermore, this employee engagement software’s lifecycle surveys help employers to understand what is happening at key moments, optimise the employee experience and keep employees engaged no matter where they are in the journey. Read more | Clink is an integrated app that allows continuous feedback for teams at the workplace. It is designed to improve people’s habit of giving and receiving feedback on a regular basis. Users can share feedback for daily work, invite colleagues or clients, encourage good performance and even give pointers for improvement. Attendees of various meetings can instantly provide their reactions to the presenter. The software hunts for feedback across all digital platforms used at the workplace, such as email, chats or comments. It then organizes and studies the feedback to provide insights for improvements. The Clink engine can help individuals understand their values, core skills, skills that need enhancement, projects that need attention, and also how they can apply themselves effectively. Individual members can update their strengths and skills on their profile page, which can be viewed by other members as well. The app also allows the user to earn points for providing feedback. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
User-friendly interface, Effective Goal Setting and Tracking System, Comprehensive Feedback mechanism, Improved Team Communication Complex Goal Setting Navigation, Lack of Goal-Setting Customization, Limited Survey Customization, Lack of Anonymous Feedback Option |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Overall, reviewers praise Quantum Workplace for its user-friendly interface, comprehensive features, and excellent customer support. Many users appreciate the platform's ability to improve employee engagement, communication, and recognition. They also commend the detailed analytics and reporting capabilities that help them track progress and make data-driven decisions. However, some users mention that the pricing can be high for smaller organizations, and a few users experienced occasional technical glitches. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Quantum Workplace Custom |
Team Free Team++ $5.00 $8.00 per user / month Enterprise Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Omaha, NE Founded in: 2002 | Located in: Bengaluru, India | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 888-415-8302 https://www.quantumworkplace.com/product/employee-engagement-software |
9811491380 |
+1 415-418-7506 |
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