ProProfs Survey Maker vs SmileBack Comparison

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Survey Maker

NPS Software

4.5 5 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SmileBack

NPS Software

4.8 85 user ratings

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Overview

Description

Proprofs Survey Maker is a tool used to create an online survey by selecting a wide range of survey questions such as multiple-choice, checkboxes, essay questions, instruction-based questions, date & time, and many more. With the help of proprofs, you can generate quizzes, tests & assessments, build NPS surveys, and even make polls, sidebar, and in-app surveys. Proprofs provides you the world’s simplest and funniest way to create online surveys and quizzes. It is the most popular platform, with over 50,000+ surveys having been made with over 4 million respondents. In addition to this, you can use advanced setting options such as assigning points to the survey answers by creating scored surveys. You can even create custom records based on scores achieved. After completing the study, you can easily share the survey with respondents by email, posting the survey link, embedding it into your websites, and sharing it on social media handles. It is best for the companies who are looking for more engagement on their websites and gamification. It becomes easy to create practical employee assessments by using proprofs. Read more

SmileBack is a customer satisfaction platform, built to be simple to use, but deep in insights. Monitor and gather your customer sentiment data with real-time analytics and dashboards. Segment, filter and use tags to gather insights from your data to better understand your business. Get instant reviews and critical comments by triggering surveys at the close of every service ticket. Create custom reports with ease to present your scores and comments to clients or colleagues. Read more

Pricing Options

Free Trial Available
Starts at $7.0.

Free Trial Available
Starts at $83.0.

SW Score & Breakdown

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

84%
Momentum

62%
Popularity

92%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

77%
Momentum

62%
Popularity

75%

Features

Total Features	0 Features	16 Features
Common Features for All	Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Widget Survey Survey widgets that can be attached to your web page	Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Widget Survey Survey widgets that can be attached to your web page + 13 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online

Reviews & Ratings

User Rating	4.5/5 5 user ratings	4.8/5 85 user ratings
Ratings Distribution	Excellent 61.8% Very Good 31.6% Average 5.3% Poor 0% Terrible 1.3%	Excellent 85.9% Very Good 12.9% Average 0% Poor 1.2% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $7.0.	Free Trial Available Starts at $83.0.
Pricing Plans Monthly Plans Annual Plans	Basic $7.00 $7.00 per month Professional $19.00 $19.00 per month Business $69.00 $69.00 per month Enterprise $199.00 $199.00 per month	Starter $83.00 $99.00 per month Growth $116.00 $139.00 per month Pro $150.00 $179.00 per month Pro + $183.00 $219.00 per month Enterprise $216.00 $259.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	ProProfs Quiz Maker 4.6 Based on 105 Ratings Promoter Ninja 4.8 Based on 4 Ratings ProProfs Survey Maker Vs Promoter Ninja eSurveysPro 4.7 Based on 26 Ratings ProProfs Survey Maker Vs eSurveysPro SurveyPro 4.4 Based on 220 Ratings ProProfs Survey Maker Vs SurveyPro HockeyStack Surveys ProProfs Survey Maker Vs HockeyStack Surveys	GrowthScore 4 Based on 1 Ratings SmileBack Vs GrowthScore SatisMeter 4.8 Based on 42 Ratings SmileBack Vs SatisMeter HockeyStack Surveys SmileBack Vs HockeyStack Surveys Thermostat SmileBack Vs Thermostat UserSpeaks 5 Based on 1 Ratings SmileBack Vs UserSpeaks
	View All ProProfs Survey Maker Alternatives	View All SmileBack Alternatives