mHelpDesk vs Poimapper Comparison

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk

Field Service Management Software

4.3 1,193 user ratings

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Poimapper

Field Service Management Software

4.7 10 user ratings

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Housecall Pro

Field Service Management Software

4.7 2,769 user ratings

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FieldPulse

Field Service Management Software

4.8 275 user ratings

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Overview

Description	mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more	Poimapper is a field service software, Build advanced mobile forms based on your current checklists. Use our easy to use mobile data collection app to conduct inspections. Generate reports automatically. Gain insights with data charts. Track the status of on-site tasks. Turn paper forms and spreadsheets into powerful mobile checklists. Include logic, location & rich media. Easy to use app with real-time data access, automated report generation and workflows. Read more	Housecall Pro is an intuitive application, helping people to easily run their home service business. The platform helps users enhance their scheduling and dispatching services besides bringing down paperwork. It is an appropriate portal for variable businesses like Landscaping and Lawn, Electrical, Plumbing, Ventilation and Air Conditioning. On Housecall Pro, a support team is available on the phone and in-app chat to help users with any work-related problem. There is also a group of more than 10,000 professionals on Facebook that help each other to deliver jobs efficiently. The software hosts a variety of useful features like On my way texts, live map GPS, follow up marketing, online reviews etc, enabling seamless business. The inbuilt private notes feature helps users monitor important messages left by clients about a particular task and fulfil them accordingly. Housecall Pro is compatible with major payment modes assuring seamless business. Read more	FieldPulse is a mobile CRM software that streamlines business operations. With job scheduling, dispatching, customer records, and sales processes all in one place, it revolutionizes how businesses operate. FieldPulse reduces office workloads by eliminating manual paperwork and centralizes customer records for a personalized experience. The GPS vehicle tracking feature improves resource management and efficiency. Easy invoicing, estimation, and payment options ensure stable cash flow. Custom pricebooks and tiered pricing options streamline the sales process and build trust with clients. FieldPulse Engage allows communication within the app, maintaining a professional image. Payments can be taken securely through the mobile app or other channels. FieldPulse's Sales Suite makes the sales process faster with quick proposal creation. With FieldPulse, businesses save time and close deals efficiently. Read more
Pricing Options	Free Trial Available mHelpDesk Offers Custom plan.	Free Trial Available Starts at $9.95. Offers Free-forever and Custom plan.	Free Trial Available Starts at $49.0. Offers Custom plan.	Free Trial Not Available Starts at $99.0.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 84% Reviews 89% Momentum 63% Popularity 88%	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 85% Reviews 70% Momentum 61% Popularity 73%	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 83% Reviews 97% Momentum 67% Popularity 94%	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 80% Momentum 62% Popularity 87%
SaaSworthy Awards	# 10 Fastest Growing # 3 Most Popular	Not Available	# 1 Fastest Growing # 1 Most Popular	# 1 Most Worthy # 7 Fastest Growing

Features

Total Features	7 Features	7 Features	6 Features	10 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 4 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 4 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 3 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 7 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	NA	NA

Reviews & Ratings

User Rating	4.3/5 1,193 user ratings	4.7/5 10 user ratings	4.7/5 2,769 user ratings	4.8/5 275 user ratings
Rating Distribution	Excellent 59.1% Very Good 24.1% Average 7.2% Poor 3.4% Terrible 6.2%	Excellent 80% Very Good 10% Average 10% Poor 0% Terrible 0%	Excellent 78.5% Very Good 16.1% Average 2.6% Poor 1.2% Terrible 1.6%	Excellent 88.4% Very Good 8.7% Average 2.2% Poor 0.4% Terrible 0.4%
User Sentiments	User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options	Not Available	User-Friendly Interface, Excellent Customer Support, Efficient Scheduling and Dispatching, Seamless QuickBooks Integration Limited Mobile App Functionality, Inconsistent Software Performance, Slow Photo Uploads, Inadequate Reporting Functionalities	Not Available
Review Summary	Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.	Not Available	HouseCall Pro receives positive feedback for its user-friendly interface, robust scheduling and dispatch features, and comprehensive customer management tools. Reviewers appreciate its ability to streamline operations, improve communication, and enhance customer satisfaction. Some users mention occasional glitches and a learning curve, but overall, HouseCall Pro is praised for its reliability, efficiency, and positive impact on business growth.	Not Available
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Pricing

Pricing Options	Free Trial Available mHelpDesk Offers Custom plan.	Free Trial Available Starts at $9.95. Offers Free-forever and Custom plan.	Free Trial Available Starts at $49.0. Offers Custom plan.	Free Trial Not Available Starts at $99.0.
Pricing Plans Monthly Plans Annual Plans	mHelpDesk Custom	Explore Free Light $9.95 $9.95 per user / month Pro $24.95 $24.95 per user / month Custom Custom	Basic $49.00 $65.00 per month Essential $109.00 $149.00 per month Max Custom	FieldPulse $99.00 $99.00 per user / month
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