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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Oracle Fusion Field Service logo
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Arrivy logo
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho FSM logo

Zoho FSM

Field Service Management Software

4.6 7 user ratings

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Overview

Description Oracle Fusion Field Service is a cloud-based solution that streamlines field service management, helping businesses schedule, route, and equip mobile workers efficiently. It enables accurate forecasting, workload management, and demand prediction to build long-term plans while tracking performance. Configure your service model to meet goals for operational efficiency, cost control, and customer satisfaction. The solution ensures on-time arrivals, reduces travel distance, eliminates unnecessary truck rolls, and increases jobs completed per day. Mobile workers can access critical job details and capture information, even offline. Guided assistance shortens onboarding and ensures consistent service. Workers can also access manuals, videos, and schematics directly from the mobile app for quick problem-solving. Field workers can easily check parts availability, manage inventory, and optimize their trunk stock. Customers benefit from real-time visibility of arrival status, rescheduling options, and preferred communication channels like SMS or video chat. With Oracle Fusion Field Service, businesses can deliver seamless, efficient, and customer-focused field service operations.. Read more Arrivy, is the ultimate field service management software that will revolutionize the way they do business. With Arrivy, they can finally take control and put your business on autopilot. No more generic, off-the-shelf solutions that can't keep up with the unique demands of their industry. Whether they're in the moving, solar, roofing, HVAC, deliveries & logistics, or event management business, This software is designed to handle versatile field operations, keeping your business running smoothly and their customers happy. But that's not all Arrivy also empowers your team in the office with the tools they need to conquer scheduling challenges. This platform offers visibility into field team availability, smart job monitoring, and even skill set matching. And with these user-friendly drag-and-drop capabilities, updating schedules has never been easier. They'll unlock unprecedented levels of workforce optimization and improve communication with just a few clicks. Read more Zoho FSM is a field service solution for managing installations, repairs, and maintenance. It streamlines everything from service requests to invoicing and feedback. With tools for work order management and customer data, it keeps your tasks organized and simple. The dispatch console on Zoho FSM optimizes scheduling with Gantt, Grid, and Calendar views, while live location tracking ensures jobs are assigned to the right agents based on their skills. Scheduled maintenance tools make recurring work orders and service plans effortless, and technicians can update checklists or record data on-site with job sheets. Zoho FSM also streamlines billing by converting work orders into custom invoices through the Zoho Financial Suite. Advanced reporting and intuitive dashboards provide clear insights into performance, helping businesses stay ahead. Plus, the mobile app empowers field agents to manage appointments and invoices on the go. Zoho FSM takes the hassle out of managing field services, allowing you to deliver exceptional customer experiences while boosting efficiency. It’s your partner in driving growth and operational success, leaving you more time to focus on what matters most to your business and customers. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $75.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    80%
  • Momentum
    62%
  • Popularity
    66%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    79%
  • Reviews
    60%
  • Momentum
    65%
  • Popularity
    77%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    68%
  • Momentum
    65%
  • Popularity
    73%

Features

Total Features
13 Features
5 Features
11 Features
Common Features for All
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
    Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
    Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
    Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
    Digital Signature A facility to capture digital signature in a secure format
    Document Management Ability to store and manage various information and documents in electronic format.
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Job Scheduling Helps in allocating jobs to the right person at the right time
    Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
    Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
    Reporting Sends instant status reports about the task with customer feedback
    Route Optimization Determines the cost efficient route to perform the order
  • + 10 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
      Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
      Digital Signature A facility to capture digital signature in a secure format
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
      Route Optimization Determines the cost efficient route to perform the order
  • + 2 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
      Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
      Digital Signature A facility to capture digital signature in a secure format
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
      Route Optimization Determines the cost efficient route to perform the order
  • + 8 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.2/5 141 user ratings
    Not Available
    4.6/5 7 user ratings
    Rating Distribution
    • Excellent

      46.1%
    • Very Good

      33.3%
    • Average

      17.7%
    • Poor

      2.1%
    • Terrible

      0.7%
    Not Available
    • Excellent

      57.1%
    • Very Good

      42.9%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      Ease of Use, Efficient Workflow, Data Organization, Comprehensive Features

      System Instability, Slow Performance, Navigation Complexity, Limited Customer Support

      Not Available
      Not Available
    Review Summary

    Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency.

    Not Available
    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Available
    • Starts at $75.00. Offers Custom plan.
    • Free Trial Available
    • Starts at $25.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Oracle Fusion Field Service Custom

    Standard $75.00 $75.00 per month

    Premium $150.00 $150.00 per month

    Custom Plan Custom

    Free Free

    Standard $25.00 $30.00 per month

    Professional $35.00 $45.00 per month

     
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    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots Not Available Not Available Invoice Management
    + 5 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Austin, Texas Located in: +1 855-927-7489 Located in: Pleasanton, CA - 94588
    Contact Details

    +1 737-867-1000

    https://www.oracle.com/cx/service/field-service-management/

    Not available

    https://www.arrivy.com/field-service-management-software/

    +1 877 834 4428

    https://www.zoho.com/fsm/

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