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Zoho Desk |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Officevibe is an intuitive employee engagement monitoring solution that fosters accurate engagements between teams by cultivating their trust levels. The platform comes loaded with a vast array of features that is capable of capturing employee-specific feedback, improving cohesiveness between teams in an efficient manner. Officevibe offers a variety of pulse surveys that help companies measure and track engagement levels across every team. Businesses can deliver weekly 2 minute surveys for employees to get them done. Also, these survey algorithms are thoroughly planned to drive employee engagement rates in an efficient manner. Further, Officevibe offers a safe space for all employees to provide honest feedback in an anonymous way. Users can also depend on the same to convert feedbacks into chats and receive detailed employee reports created with aggregate survey results data. This way they get access to a clear overview of areas that require immediate modifications. Moreover, detailed reports help team leaders spot trends easily and plan two-way communications seamlessly. Read more | If you're looking for a way to keep your team productive, engaged and happy while using Slack, then MegaVote App is the perfect choice. MegaVote offers a unique set of features that take collaboration in Slack to the next level. With MegaVote, teams can easily create polls, surveys and quizzes without ever leaving their workspace. Each survey is an opportunity for meaningful engagement and invaluable feedback which can help inform better decisions among teammates. Plus, it’s easy to use! No prior experience necessary, just log into the Slack workspace and begin building awesome surveys and polls in no time. Voting is secure voter identity remains anonymous but their contributions are visible enabling teammates to share opinions openly while fostering trust and cohesive decision making. Make sure they were getting the most out of the team chats with MegaVote App for Slack today they won’t regret it! Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews |
AI-Generated from the text of User Reviews
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Manager Essentials Free Premium $3.33 $4.00 per user / month |
MegaVote Free |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Montreal, Canada Founded in: 2013 |
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Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
Not available https://officevibe.com/employee-engagement-solution |
Not available https://megavote.net/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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