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Freshdesk |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Officevibe is an intuitive employee engagement monitoring solution that fosters accurate engagements between teams by cultivating their trust levels. The platform comes loaded with a vast array of features that is capable of capturing employee-specific feedback, improving cohesiveness between teams in an efficient manner. Officevibe offers a variety of pulse surveys that help companies measure and track engagement levels across every team. Businesses can deliver weekly 2 minute surveys for employees to get them done. Also, these survey algorithms are thoroughly planned to drive employee engagement rates in an efficient manner. Further, Officevibe offers a safe space for all employees to provide honest feedback in an anonymous way. Users can also depend on the same to convert feedbacks into chats and receive detailed employee reports created with aggregate survey results data. This way they get access to a clear overview of areas that require immediate modifications. Moreover, detailed reports help team leaders spot trends easily and plan two-way communications seamlessly. Read more | Product teams now have a unified solution to engage with their users and build better products. With this software, they can easily create unmoderated testing links to conduct a variety of tests and surveys. These include prototype usability tests, concept tests, and customer surveys. This software enables product teams to quickly and easily gather feedback from users in order to understand user needs, preferences, and behaviors. This feedback can then be used to inform product design and development decisions. The software also helps teams to quickly identify and address any potential usability issues. Overall, this software provides product teams with an effective way to get the feedback they need in order to create successful products. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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Manager Essentials Free Premium $3.33 $4.00 per user / month |
Starter Free Early Adopter $150.00 $150.00 per month Enterprise Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Montreal, Canada Founded in: 2013 |
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Located in: San Francisco, California - 94103 Founded in: 2007 |
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+1 415-418-7506 |
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