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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

New Relic APM logo
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Grafana logo
Dashboard Software

4.7 72 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sumo Logic logo
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Overview

Description New Relic is a popular application management software that was established by Lew Cirne in 2008. In the last few years, New Relic has spread across the globe and is currently an integral tool for all IT industries and business executives. This software lets users monitor apps and address critical issues before they affect end-users. It supports languages like Python, Java, PHP, and NET. New Relic offers its services in several places across the globe. So suppose a site is working in Sydney but users want to find out if it is available in Tokyo as well, they can do so in a few seconds using the simple and free ping checks which gives detailed information about the availability of the site in a particular country. Users can send calls to APIs and confirm that each output and system response is successfully returned from multiple locations across the world. On noticing any errors in the software, users can take actual screenshots of the errors and send it to the creators of New Relic. Read more Grafana is software that assists companies to monitor everything from Prometheus & Graphite metrics, logs, applications, beehives, power plants, sourdough starters, and custom data sources. It makes metric visualization tools that are more accessible and easy to use across the entire company. Grafana cloud plan collects, analyzes, and alerts users on Graphite and Prometheus metrics and Loki logs on highly available, high-performance, and fully managed Grafana Cloud platforms. Users can get visibility into all data sources and metrics across their teams without jumping through multiple tabs and tools. The platform enables users to get massive query performance and high efficiency for their Prometheus metrics at any scale. Users can also access Grafana Enterprise, which includes access to enterprise plugins that take users' existing data sources and allow them to drop them right into Grafana. This will enable users to get the best out of their complicated and expensive monitoring solutions and databases by visualizing all the data more easily and effectively. Read more Sumo Logic is a compact Log management, monitoring and SEIM software with services that extend to benefit businesses of all types. As a widely used continuous intelligence tool, this platform is trusted by several prominent companies like Samsung, Whole Foods and Pokemon, among others. It offers a variety of exceptional features that let users monitor, protect their data and troubleshoot issues in real-time. As a unified platform, Sumo Logic comes loaded with multiple integrated solutions for developers, security and LOB teams. Users can also scale as they need with intuitive analytics provided by the same. With machine learning technology, users can identify, investigate and resolve issues proactively and prevent serious threats. Furthermore, Sumo Logic delivers highly secure features which are HIPAA compliant besides being SOC 2 and Type 2 attested as well. Collaboration is made easy and secure where users can define role-based access to content and control sharing abilities. With anomaly (outlier) based alerting, Sumo Logic provides enhanced monitoring capabilities for both log and metrics data sources. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Not Available
  • Starts at $19.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $0.13. Offers Free-forever plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    98%
  • Momentum
    64%
  • Popularity
    94%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    83%
  • Momentum
    73%
  • Popularity
    93%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    90%
  • Momentum
    68%
  • Popularity
    93%
SaaSworthy Awards
Not Available
# 5 Fastest Growing # 2 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.1/5 1,016 user ratings
4.7/5 72 user ratings
4.4/5 594 user ratings
Rating Distribution
  • Excellent

    33.2%
  • Very Good

    52.4%
  • Average

    10.7%
  • Poor

    1.9%
  • Terrible

    1.9%
  • Excellent

    69.4%
  • Very Good

    29.2%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    49.7%
  • Very Good

    44.4%
  • Average

    4.7%
  • Poor

    0.2%
  • Terrible

    1%
User Sentiments

    Detailed Performance Insights, Comprehensive Performance Monitoring, User-Friendly Interface, Effective Alerting System

    Mobile App Performance Issues, High Pricing, Complex User Interface, Lack of Log Access

    Easy to Use Interface, Extensive Customization Options, Powerful Visualization Capabilities, Wide Range of Data Source Integrations

    Steep Learning Curve, Slow Loading Times, Limited Alerting Functionality, Complex Querying Language

    Centralized Log Management, Powerful Search Functionality, Real-time Monitoring & Alerting, Extensive Integrations

    Steep Learning Curve, Complex Query Language, Slow Performance for Complex Queries, UI/UX Shortcomings

Review Summary

Overall, users find the platform comprehensive and easy to use, praising its intuitive interface, customizable dashboards, and extensive monitoring capabilities. They appreciate the real-time data and alerting system, which helps them quickly identify and resolve issues. However, some users express concerns about the potential complexity for non-technical users and the occasional glitches or bugs they encounter. Additionally, a few users find the pricing to be on the higher side, especially for smaller teams or organizations.

Grafana is widely praised for its powerful visualization capabilities, allowing users to create custom dashboards that provide insightful views of data from a variety of sources. Users appreciate its flexibility, extensive plugin library, and ease of integration with various monitoring tools. However, some users find the initial setup and configuration process complex, and point to limitations in its alerting capabilities. Despite these drawbacks, Grafana remains a popular choice for monitoring and analysis, particularly for those seeking a customizable open-source solution.

Users praise Sumo Logic's user-friendly interface, ease of setup and use, and extensive range of features, particularly its log management and analysis capabilities. It is commended for its ability to handle large volumes of data effectively, providing real-time insights and enabling quick troubleshooting. Additionally, its scalability, customization options, and integration with various platforms are also highlighted as strengths. Some users, however, mention occasional performance issues, the need for more comprehensive documentation, and limited customization options for certain features.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Free Trial Not Available
  • Starts at $19.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $0.13. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Essentials Others

Pro Others

Free Forever Free

Pro $19.00 $19.00 per month

Advanced $299.00 $299.00 per month

Enterprise Custom

Free Free

Sumo Logic $0.13 $0.13

Enterprise Operations $0.23 $0.23

Enterprise Security $0.23 $0.23 per month

Enterprise Suite $0.25 $0.25

 
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Screenshots & Videos

Screenshots New Relic APM screenshot
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Visualize
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Lambda Security
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Videos Video Thumbnail Video Thumbnail Video Thumbnail
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Vendor information

Company Details Located in: San Francisco, CA Located in: New York, New York Founded in: 2014 Located in: Redwood City, California
Contact Details

(650) 777-7600

https://newrelic.com/products/application-monitoring

Not available

https://grafana.com/

Not available

https://www.sumologic.com/

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