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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | ReachOut Suite is a cloud-based platform for managing field service delivery. Audits and inspections, work order management, and surveys are all important components. There are additional on-premise deployment options. Users can utilise ReachOut to plan, schedule, dispatch, and track work, as well as deliver and analyse field services. A drag-and-drop interface allows users to control team usage and distribute work. Field personnel can update job details from the job site using mobile apps for iOS and Android, and workers are automatically notified of scheduling changes. Users can monitor earlier activity and historical client purchases from a single dashboard in the ReachOut customer repository, which records client interaction history. From a smartphone or a desktop, users may create adjustable and repeatable inspection workflows using a guided data gathering interface. An online knowledge base, email, and teleconference are all available for assistance. ReachOut Suite includes GPS tracking for employees, allowing managers to see where their employees are in real time and be alerted when jobs are running late. Read more |
Pricing Options |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular |
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Total Features |
7 Features
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10 Features
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Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
Basic Free Premium $12.00 $12.00 volume pricing Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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Scheduling Suite
5 Based on 4 Ratings |
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Videos |
+ 2 More
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Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: White Plains, New York |
Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
+1 914-615-9171 https://www.reachoutsuite.com/ |
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