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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk logo
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more Kickserv is an online platform to help companies manage their business. Whether helping to boost sales, increase operating efficiency by managing work, or keeping invoicing in line, we give companies the edge it takes to stay ahead of the game. Read more
Pricing Options
  • Free Trial Available
  • mHelpDesk Offers Custom plan.
  • Free Trial Available
  • Starts at $59.0.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    88%
  • Momentum
    63%
  • Popularity
    88%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    91%
  • Momentum
    67%
  • Popularity
    81%
SaaSworthy Awards # 10 Fastest Growing # 3 Most Popular # 3 Fastest Growing # 9 Most Popular

Features

Total Features
7 Features
8 Features
Common Features for All
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
    Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
    Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
    Digital Signature A facility to capture digital signature in a secure format
    Document Management Ability to store and manage various information and documents in electronic format.
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Job Scheduling Helps in allocating jobs to the right person at the right time
    Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
    Reporting Sends instant status reports about the task with customer feedback
  • + 4 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
      Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
      Digital Signature A facility to capture digital signature in a secure format
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.3/5 1,193 user ratings
    4.5/5 671 user ratings
    Rating Distribution
    • Excellent

      59.1%
    • Very Good

      24.1%
    • Average

      7.2%
    • Poor

      3.4%
    • Terrible

      6.2%
    • Excellent

      58.7%
    • Very Good

      33.1%
    • Average

      4.9%
    • Poor

      1.6%
    • Terrible

      1.6%
    User Sentiments

      User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting

      Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options

      Ease of Use, Excellent Customer Support, Quickbooks Integration, Comprehensive Scheduling & Dispatching

      Mobile App Functionality, Limited Customization Options, Occasional System Glitches, Reporting Limitations

    Review Summary

    Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.

    Based on user reviews, Kickserv is generally praised for its user-friendly interface, ease of use, and efficient time tracking capabilities. Many users appreciate its customizable features, reporting functionality, and mobile app. However, some reviewers have expressed concerns regarding its customer support, occasional bugs, and limited integrations with other software. Additionally, a few users have mentioned that the software can be expensive for smaller businesses. Overall, Kickserv seems to be a reliable option for businesses seeking a comprehensive operations management solution, but it may require careful consideration for those seeking advanced features, extensive integrations, or budget-friendly options.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • mHelpDesk Offers Custom plan.
    • Free Trial Available
    • Starts at $59.0.
    Pricing Plans
    Monthly Plans Annual Plans

    mHelpDesk Custom

    Solo $59.00 $59.00 per month

    Starter $79.00 $99.00 per month

    Business $159.00 $199.00 per month

    Premium $239.00 $299.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Requests
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    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Fairfax, Virginia Founded in: 2009 Located in: Woodland Hills, California
    Contact Details

    888-558-6275

    https://www.mhelpdesk.com/

    +1 888 316 4541

    https://www.kickserv.com/

    Social Media Handles

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