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Zoho Desk |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Hi5 is a social networking application that aims to promote appreciation, culture and connectedness within the workforce. It aids team managers to get access to real-time insights about team culture on a dashboard, whereas team members get to use a fun peer-to-peer platform to send their personalised feedback. Hi5 comes loaded with a variety of great reporting features, reflecting the health of work culture in a company. With its two rating systems, namely Goals and Values, managers can rate coworkers based on their performance and respect for the company values. Also, the Recognition Dashboard allows more visibility into employee engagement and recognition. The downloadable reports can be filtered by time period, roles, etc. Besides running pulse surveys, Hi5 also promises recognition insights that can track recognition in the company. Facilitating communication, its Notice Board feature displays important company-wide announcements and events. Team members, on the other hand, can appreciate their peers and get recognition from the clients. The Hi5 leaderboard ensures a competitive attitude among the staff. Also, the people directory feature stores contact details of coworkers, keeping everyone in the loop. Read more | Nailted is an employee engagement and feedback monitoring software that promises to deliver the best employee experience. Used by more than 10,000 people, the software guides the entire organisation to apply best practices on employee engagement, toward the creation of a culture that everybody wants to belong to. With Nailted, people can get deeper insights, detect burnouts and many more. The software offers real-time people analytics especially when the team is working remotely. Furthermore, Nailted features a built-in dashboard based on Google Search to measure eNPS, satisfaction and wellness levels of the employees in an organisation. It also extends help to users in detecting the issues and fixing them on time. Also, Nailted provides regular 1:1 meetings enabling companies to get all their employees to adopt a habit and prevent an inconsistent culture. Furthermore, by applying the best engagement techniques of Nailted one can carry out positive reinforcements for better functioning of the companies. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Games Others Awesome Free Business Custom Non-Profit Organisations Custom |
Free Free Pro $4.00 $5.00 per user / month Advanced $6.42 $7.50 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Cape Town, South Africa Founded in: 2016 | Located in: Madrid, Spain Founded in: 2019 | Located in: San Francisco, California - 94103 Founded in: 2007 |
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+1 415-418-7506 |
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