| Description | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more | GupShup software helps businesses to engage with their ideal customers across various channels through conversational messaging. This conversation and messaging suite offer a single messaging API for more than 30 channels and a rich artificial intelligence-powered conversational experience building tool kit for any kind of usage. Gupshup software is the leading conversational messaging suite empowering over 5 billion messages per month. This software holds the ability to enhance your business and with work of market partnership across devices, manufacturers messaging channels regional partners, ISVs, and telcos. GupShup solution allows businesses to make conversation an integral part of their customer engagement success. The main motto is to build conversation experience across marketing sales and support in the business through thousands of large and small emerging markets. It makes interaction with each other easy and quick. Moreover, it enables you to choose templates, customize their contents, and promptly publish them. With the help of a graphical editor, it creates the conversation flow, hence building brand awareness and increasing sales and revenue. GupShup software follows a quotation-based pricing strategy. Read more | WATI is the ultimate WhatsApp Web CRM solution that works wonders for any business. It helps users to manage their contacts, start conversations, and also collaborate on customer engagements through WhatsApp. One can easily reach out to over 2 billion users via WhatsApp and make them customers. Right from helping to apply for a business account to linking it up with WhatsApp Business API and getting the tools ready to run the business, WATI does it all. With the all-in-one inbox for WhatsApp, users can collaborate with teams and enable team members to view, assign, and even respond to every client. One can also use pre-canned answers to respond quickly and consistently. It allows users to easily manage all subscribers, send personalized templates, apply filters, get appointment reminders, payment updates, and much more. Using the tool, one can communicate with customers easily and also send them messages or manage their contacts smoothly and systematically. Read more | Introducing Algomo — the intelligent assistance platform that provides professional-grade support whenever and wherever you need it. With our AI-powered system, you'll be able to label, categorize and triage your customer interactions quickly and efficiently. Plus, Algomo gives your agents the advantage of AI-generated suggestions and live screen sharing to offer fast solutions in no time at all. Making customer interactions simpler and worries fewer is a top priority for businesses these days... because properly engaging with customers is the key to any successful operation. That's what makes Algomo such an essential tool for professionals everywhere - its state-of-the-art technology helps create lasting relationships with customers that are dependable and trustworthy. By providing your agents with AI suggestions that are tailored to individual needs, Algomo will enable them to help each client quickly and accurately... reducing wait times and preventing frustrating misunderstandings. The automated labeling feature also permits the efficient organization of customer content so you can easily pinpoint the source of a problem or quickly answer frequently asked questions. And with its live screen-sharing features, dealing with logistical problems becomes simple as agents can visually guide clients right where to look for answers. So don't hesitate - take control of your customer relations today! Investing in the power of Algomo will help take your operations beyond just meeting basic requirements - instead, it will give you an edge on rival companies by providing the highest quality support experience every single time! Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
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| Review Summary |
Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
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Haptik Custom |
Gupshup Custom |
Premium $40.00 $49.00 per month |
Starter Free Scale $0.25 $0.25 Expansion Custom |
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V-Person
5 Based on 1 Ratings |
Botup by 500apps
4.8 Based on 10 Ratings 
Botgate
4.6 Based on 9 Ratings 
360dialog
4 Based on 28 Ratings |
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| Company Details | Located in: New York, New York Founded in: 2013 | Located in: San Francisco, California | Located in: Hong Kong, Sheung Wan | Located in: London, England |
| Contact Details |
Not available https://haptik.ai/ |
+1-855-982-2997 https://www.gupshup.io/developer/home |
Not available https://www.wati.io/ |
Not available https://www.algomo.com/ |
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