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Zoho Desk

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Happierco logo
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nailted logo
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite logo

Zendesk Support Suite

Help Desk Software

4.3 7,211 user ratings

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Overview

Description Happierco is a performance management and employee engagement tool that helps you to grow the work culture of your organization. It enables you to understand and make possible improvisations in your company culture by maintaining an effective workforce. Assign goals, set tasks, implement efficient feedback cycles, encourage team collaboration and enhance productivity to help your organization develop an ideal work culture. With this platform, connect all your team members to help them work in efficient teamwork, thus enabling them to learn and improve their skills. Moreover, Happierco makes sure that you maintain transparency to bring innovations into your workforce. Give credits to your team members, which will keep them motivated. By aligning several individual, team and company goals together, you can share the progress of your team members to help every employee stay productive, engaged and updated. Define and set weekly priorities to make goals achievable, thereby increasing accountability. By creating 360° Feedback cycles, make way for a seamless exchange of feedback between the team and the management at any time and anywhere. With the help of automated pulse surveys, get insights into your employees’ engagement and happiness. Read more Nailted is an employee engagement and feedback monitoring software that promises to deliver the best employee experience. Used by more than 10,000 people, the software guides the entire organisation to apply best practices on employee engagement, toward the creation of a culture that everybody wants to belong to. With Nailted, people can get deeper insights, detect burnouts and many more. The software offers real-time people analytics especially when the team is working remotely. Furthermore, Nailted features a built-in dashboard based on Google Search to measure eNPS, satisfaction and wellness levels of the employees in an organisation. It also extends help to users in detecting the issues and fixing them on time. Also, Nailted provides regular 1:1 meetings enabling companies to get all their employees to adopt a habit and prevent an inconsistent culture. Furthermore, by applying the best engagement techniques of Nailted one can carry out positive reinforcements for better functioning of the companies. Read more Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more
Pricing Options
  • Free Trial Available
  • Starts at $6.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $4.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $19.00.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    65%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    60%
  • Momentum
    65%
  • Popularity
    66%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    60%
SaaSworthy Awards
Not Available
Not Available
# 7 Fastest Growing # 12 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • NA
  • Available

Reviews & Ratings

User Rating
4/5 6 user ratings
5/5 19 user ratings
4.3/5 7,211 user ratings
Rating Distribution
  • Excellent

    50%
  • Very Good

    0%
  • Average

    50%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    94.7%
  • Very Good

    5.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    59.3%
  • Very Good

    27.2%
  • Average

    4.4%
  • Poor

    1.3%
  • Terrible

    7.9%
User Sentiments
    Not Available
    Not Available

    Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base

    Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation

Review Summary
Not Available
Not Available

Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $6.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $4.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $19.00.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Growth $6.00 $6.00 per user / month

Enterprise Custom

Free Free

Pro $4.00 $5.00 per user / month

Advanced $6.42 $7.50 per user / month

Support Team $19.00 $25.00 per user / month

Suite Team $55.00 $69.00 per user / month

Suite Professional $115.00 $149.00 per user / month

Suite Enterprise $169.00 $219.00 per user / month

Suite Team (Employee Service Suite) $55.00 $69.00 per user / month

Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month

Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month

Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month

 
View Detailed Pricing
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Goal setting screenshot
+ 2 More
Nailted screenshot
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Not Available
Videos Video Thumbnail
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+ 2 More
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Vendor information

Company Details Located in: Upper Marlboro, Maryland Founded in: 2017 Located in: Madrid, Spain Founded in: 2019 Located in: San Francisco, California - 94103 Founded in: 2007
Contact Details

Not available

https://www.happierco.com/

Not available

https://nailted.com/

+1 415-418-7506

https://www.zendesk.com/service-suite/

Social Media Handles

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