mHelpDesk vs Gruntify Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk

Field Service Management Software

4.3 327 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Gruntify

Field Service Management Software

4.7 21 user ratings

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Overview

Description	mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more	Gruntify is an intuitive inspection and workflow management platform that helps companies inspect, maintain and manage their workforce specific needs in a hassle-free manner. It helps companies create attractive inspection forms using inbuilt drag-n-drop features besides adding empty boxes, within which users can update relevant photos, videos, audio and signatures on the go. Gruntify enables businesses to collect and manage field data besides monitoring assigned jobs at any time, from any place. This way brands get to capture rich media and submit inspection specific results easily. Gruntify, also enables admins to review jobs with a simple workflow present within, custom-designed for field workers. Companies even get to work with multiple organisations, assign jobs, perform inspections, generate detailed reports and monitor assets with the same. The generated reports help with better decision making and workflow improvements in real-time. Gruntify’s streamlined API eliminates coding related tasks, besides helping businesses to automate repetitive functions on the go. Read more
Pricing Options	Free Trial Available mHelpDesk Offers Custom plan.	Free Trial Not Available Starts at $22.0. Offers Free-forever and Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 84% Reviews 88% Momentum 63% Popularity 88%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 87% Reviews 71% Momentum 63% Popularity 78%
SaaSworthy Awards	# 10 Fastest Growing # 3 Most Popular	Not Available

Features

Total Features	7 Features	9 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback + 4 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback + 6 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 327 user ratings	4.7/5 21 user ratings
Ratings Distribution	Excellent 59.1% Very Good 24.1% Average 7.2% Poor 3.4% Terrible 6.2%	Excellent 74.3% Very Good 22.9% Average 2.9% Poor 0% Terrible 0%
Review Summary	Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.	Not Available
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Pricing

Pricing Options	Free Trial Available mHelpDesk Offers Custom plan.	Free Trial Not Available Starts at $22.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	mHelpDesk Custom	Free Free Professional $22.00 $29.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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