|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
|
Description | Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use. Read more | FocusVision Decipher is a comprehensive professional survey and reporting solution. With it, users can immediately run a quick poll in multiple languages covering several countries. The solution, not being limited to prefabricated templates, comes up with essential survey insights that provide important customer information. FocusVision Decipher has an unmatched scale as it tailors survey solutions according to customers’ lifestyles. Also, by delivering surveys to people on the device and time of their choice, the solution gathers actionable feedback that can be widely applied. FocusVision Decipher offers a huge library containing a variety of interactive questions. Brands can also depend on the same to organise survey data through a centralised hub and monitor field progress at the same time. The solution provides an automated sample marketplace which is great for obtaining cost-effective samples. Additionally, to get genuine opinions from customers and make important decisions based on that, FocusVision Decipher presents video open-end questions to customers and captures their video responses simultaneously. Its in-house professional research services programming team is always available to help. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 14 Highly Rated # 19 Most Popular |
Not Available
|
Total Features |
13 Features
|
7 Features
|
Common Features for All |
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Mobile Survey
Multiple Question Types
Online Survey
Phone Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Templates
|
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Mobile Survey
Multiple Question Types
Online Survey
Phone Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Templates
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Rating Distribution |
|
|
User Sentiments |
Ease of Use, Detailed Reporting & Analytics, Seamless Survey Distribution, Real-time Feedback Lack of Mobile Application, Limited Customization Options, Limited Integration Options, Inaccurate CSAT Calculation |
Not Available
|
Review Summary |
Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience. |
Not Available
|
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Mini $39.00 $49.00 per month Start $79.00 $99.00 per month Grow $159.00 $199.00 per month Business $239.00 $299.00 per month Enterprise Custom |
FocusVision Decipher Custom |
View Detailed Pricing
|
View Detailed Pricing
|
SatisMeter
4.8 Based on 42 Ratings |
|
|
Screenshots | Not Available |
+ 1 More
|
Videos |
+ 2 More
|
+ 2 More
|
Company Details | Located in: Bratislava, Slovakia Founded in: 2012 | Located in: New York, New York |
Contact Details |
Not available https://www.nicereply.com/ |
+1 (844) 712-6777 https://www.focusvision.com/products/survey-decipher/ |
Social Media Handles |
|
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.