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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | eGain is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). Read more | Makassan is the ultimate communication tool for businesses. Inspired by the trading practices of the indigenous Makassan people of Indonesia, our platform allows them to seamlessly trade information with their customers and build stronger relationships. Like the Makassans who traveled to Northern Australia for trading, our platform helps them connect with customers and foster a sense of camaraderie. This team at Makassan understands the importance of clear and timely communication in the competitive business world, and that’s why we have created a platform that allows them to coordinate and reply to messages over various channels such as chat, email, Slack, and SMS. With just one platform, they can efficiently manage all their customer communications, saving they time and effort. But what sets Makassan apart from other communication tools is their focus on privacy and security. With customizable chat widgets, they can tailor their communication experience to match their brand and create a unique and engaging experience for their customers. With seamless integration into their existing systems, they can easily incorporate Makassan into their daily operations without any hassle. Read more |
Pricing Options |
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SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
9 Features
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4 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Not Available
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Rating Distribution |
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Not Available
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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eGain Chat Custom |
Standard Plan $15.00 $15.00 per month Pro Plan $29.00 $29.00 per month Sole Tenant Plan $39.00 $39.00 per month |
View Detailed Pricing
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View Detailed Pricing
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eGain Mail
4.4 Based on 13 Ratings |
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Videos |
+ 1 More
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Not Available |
Company Details | Located in: Sunnyvale, California | Located in: +1 858-381-2983 |
Contact Details |
Not available https://www.egain.com/ |
Not available https://makassan.com/ |
Social Media Handles |
Not available |
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