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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyLegend logo
NPS Software

4.5 972 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer.guru logo
NPS Software

4.6 6 user ratings

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Overview

Description SurveyLegend provides insights into customers’ needs and expectations with its dynamic, eye-catching, and customisable survey creation service. The software allows you to create, design, and configure a survey for any kind of questions and then share them with your target audience via email, SMS, blogs, Facebook, or Twitter. The SurveyLegend platform then analyses the responses as they come in to give you insightful data analytics in real time. The survey creation service is available in four different packages – Free, Pro, Business, and Legendary, each with a ton of options for customisations. From unlimited questions for every survey to the freedom to create your own on any device using the drag-and-drop editor, SurveyLegend is a truly versatile tool. Read more Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $50.0. Offers Custom plan.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    95%
  • Momentum
    60%
  • Popularity
    88%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    76%
  • Momentum
    60%
  • Popularity
    76%
SaaSworthy Awards # 3 Highly Rated # 4 Fastest Growing
Not Available

Features

Total Features
0 Features
16 Features
Common Features for All
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Customer NPS Helps to track customer loyalty towards a specific brand or service
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
    Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multi-language Support Available in multiple languages to support global customers
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
    Third-party Integration Offers synchronization with third-party applications
    Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
    Web Widget Survey Survey widgets that can be attached to your web page
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Customer NPS Helps to track customer loyalty towards a specific brand or service
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
    Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multi-language Support Available in multiple languages to support global customers
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
    Third-party Integration Offers synchronization with third-party applications
    Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
    Web Widget Survey Survey widgets that can be attached to your web page
  • + 13 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 972 user ratings
    4.6/5 6 user ratings
    Ratings Distribution
    • Excellent

      59.9%
    • Very Good

      33.4%
    • Average

      5.2%
    • Poor

      0.9%
    • Terrible

      0.6%
    • Excellent

      73.7%
    • Very Good

      21.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      5.3%
    Review Summary

    SurveyLegend users appreciate its ease of use, comprehensive features, and excellent customer support. They find it user-friendly, even for beginners, and highlight the intuitive interface, well-organized layout, and helpful tutorials. The platform's extensive features, including survey creation, customization options, data analysis, and reporting capabilities, are highly praised. Users also commend the prompt and knowledgeable customer support, which is always ready to assist with any queries or issues. Overall, SurveyLegend is well-received for its user-friendliness, feature-richness, and exceptional customer service.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $15.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $50.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter Free

    Pro $15.00 $19.00 per month

    Business $25.00 $39.00 per month

    Legendary $65.00 $89.00 per month

    Hobbyist $50.00 $50.00 per month

    Small Business $150.00 $150.00 per month

    Advanced $250.00 $250.00 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 5 More
    Not Available
    Videos
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Malmo, Sweden - 211 22 Founded in: 2010 Located in: Prague, Czech Republic Founded in: 2016
    Contact Details

    +46-760 27 83 88

    https://www.surveylegend.com/

    Not available

    https://customer.guru/

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