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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Comm100 Live Chat logo
Live Chat Software

4.7 151 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. Read more Bleeper is a live chat tool for digital businesses that aim to boost the loyalty satisfaction and retention of their customers. With prompt live chat services, users can acquire more leads, increase their sales with more conversions, and extend real-time support to their customers. With the help of relevant conversations, chatbots automatically qualify leads and intelligently pass them onto the sales reps. They can even monitor the website of businesses round the clock to capture leads even post office hours. By instantly solving customer queries, extended solutions such as Chatbots also free up support teams to deal with complex support cases. Users can engage with all customers through a single and unified dashboard where they can even integrate other communication channels such as Twitter, Facebook Messenger, WhatsApp, and Email. Chatbots trigger automated support on the basis of pre-defined rules. Chat is then used to further improve the learning of chatbots. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    87%
  • Momentum
    60%
  • Popularity
    84%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    69%
SaaSworthy Awards # 2 Highly Rated # 10 Most Popular
Not Available

Features

Total Features
8 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 5 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.7/5 151 user ratings
    Not Available
    Ratings Distribution
    • Excellent

      73.5%
    • Very Good

      24.5%
    • Average

      0.4%
    • Poor

      0.4%
    • Terrible

      1.2%
    Not Available
    Review Summary

    Overall, Comm100 Live Chat receives positive feedback from users. It is praised for its user-friendly interface, ease of setup, and robust features. Customers appreciate the live chat functionality, customizable chatbots, and comprehensive reporting tools. However, some users have reported occasional technical glitches and limited integration options. Additionally, concerns have been raised regarding the pricing structure and the lack of advanced features such as co-browsing and screen sharing.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $29.0. Offers Custom plan.
    • Free Trial Not Available
    • Starts at $15.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Team (Live Chat) $29.00 $29.00 per user / month

    Business (Live Chat) $49.00 $49.00 per user / month

    Enterprise (Live Chat) Custom

    Team (Omnichannel) $59.00 $59.00 per user / month

    Business (Omnichannel) $89.00 $89.00 per user / month

    Enterprise (Omnichannel) Custom

    Business (Bot) Custom

    Enterprise (Bot) Custom

    Agent Assist Custom

    Free Free

    Early Startup $15.00 $15.00 per month

    Startup $25.00 $25.00 per month

    Early Stage $95.00 $95.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Bleeper screenshot
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    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: Vancouver, Canada Located in: Delaware, United States
    Contact Details

    +1 877-­305-0464

    https://www.comm100.com/

    Not available

    https://bleeper.io/

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