ChatSupport vs Channel.io Comparison

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatSupport

Live Chat Software

4.7 39 user ratings

Start Free Trial

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Channel.io

Live Chat Software

4.9 13 user ratings

Start Free Trial

Overview

Description

They believe in real people. Connection is about feeling heard. And even the most advanced chatbot in the world can’t offer your visitors that feeling. For true connection, you need real people ready to reach out and respond, whatever the channel. Real connection needs real people. We provide the platform for free, but it’s up to you to build those connections. There’s no need for payment info or lifelong contracts in our self-service plan. And regardless of the plan you choose, there are no hidden fees and we don't share your data with anyone. Read more

Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing. Read more

Pricing Options

Free Trial Available
Starts at $19.0. Offers Free-forever plan.

Free Trial Available
Starts at $30.0. Offers Free-forever plan.

SW Score & Breakdown

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%
Reviews

72%
Momentum

61%
Popularity

64%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%
Reviews

60%
Momentum

64%
Popularity

69%

Features

Total Features	3 Features	4 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.7/5 39 user ratings	4.9/5 13 user ratings
Rating Distribution	Excellent 76.9% Very Good 20.5% Average 2.6% Poor 0% Terrible 0%	Excellent 84.6% Very Good 15.4% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.0. Offers Free-forever plan.	Free Trial Available Starts at $30.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Free (Self Service) Free STARTUP (Supported Service) $19.00 $19.00 per month SUPPORT (Supported Service) $49.00 $49.00 per month PRO(Supported Service) $59.00 $59.00 per month	Free Free X-Small $30.00 $33.30 per month Small $50.00 $55.60 per month Medium $70.00 $77.80 per month Large $150.00 $166.70 per month Enterprise $200.00 $222.20 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Let's Connect ChatSupport Vs Let's Connect Freshchat 4.5 Based on 826 Ratings ChatSupport Vs Freshchat Smartchat ChatSupport Vs Smartchat LinkedChat 4.5 Based on 56 Ratings ChatSupport Vs LinkedChat Channel.io 4.9 Based on 13 Ratings ChatSupport Vs Channel.io	Let's Connect Channel.io Vs Let's Connect LiveChat 4.6 Based on 2594 Ratings Channel.io Vs LiveChat Smartchat Channel.io Vs Smartchat LiveEngage 3.9 Based on 416 Ratings Channel.io Vs LiveEngage DeskMoz 5 Based on 11 Ratings Channel.io Vs DeskMoz
	View All ChatSupport Alternatives	View All Channel.io Alternatives