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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use. Read more | Centiment is a complete online survey management platform connecting market researchers with survey respondents alike. This research platform enables enterprises and academics to build engaging surveys and reach out to a targeted audience, facilitating accurate data collection. Top companies like Lyft, Instacart, Harvard University, Walmart, etc. rely widely upon the services delivered by Centiment. This platform delivers expert features for profiling and managing respondents, helping researchers reach audiences of all types. With an audience panel, users can easily reach consumers and B2B respondents across more than 100 countries. The platform also offers seamless integration facilities with external survey tools, besides offering a variety of smart built-in tools. Also, a wide variety of research services provided by the same help users draft and analyze survey wise data in an efficient manner. Beyond this, Centiment users can define their customer persona with specific parameters to receive highly streamlined data. Also, businesses can leverage the detailed analytics provided by the platform to get a clear overview of preferences possessed by individual buyers. They can even use the data to create product-based prototypes and services, besides assessing customer-wise responses and behavior. Read more |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 14 Highly Rated # 19 Most Popular | # 19 Highly Rated |
Total Features |
13 Features
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11 Features
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Common Features for All |
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Mobile Survey
Multiple Question Types
Online Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Survey Templates
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360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Mobile Survey
Multiple Question Types
Online Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Survey Templates
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Review Summary |
Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience. |
Centiment garners positive feedback from users for its comprehensive social media monitoring capabilities, user-friendly interface, and detailed reporting. The platform efficiently tracks brand mentions, analyzes sentiment, and provides actionable insights, enabling businesses to enhance their social media strategies. Users appreciate the customizable dashboards, which allow for tailored monitoring of relevant metrics. Additionally, Centiment's responsive customer support is praised for its promptness and helpfulness. However, some users have reported occasional technical glitches and limitations in the sentiment analysis accuracy. Overall, Centiment is a well-received social media monitoring tool valued for its robust features and user-centric design. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Mini $39.00 $49.00 per month Start $79.00 $99.00 per month Grow $159.00 $199.00 per month Business $239.00 $299.00 per month Enterprise Custom |
Audience Panel Custom Survey Tool Free Research Service Custom |
View Detailed Pricing
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View Detailed Pricing
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SatisMeter
4.8 Based on 42 Ratings |
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Videos |
+ 2 More
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Not Available |
Company Details | Located in: Bratislava, Slovakia Founded in: 2012 | Located in: Denver, Colorado Founded in: 2015 |
Contact Details |
Not available https://www.nicereply.com/ |
+1 720-541-9980 https://www.centiment.co/ |
Social Media Handles |
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