Verloop |
| Description | AWS Chatbot is an interactive agent that enables users to easily monitor and interact with their AWS resources in Slack channels and Amazon Chime chat rooms. The chatbot enables users to receive alerts and then to run the necessary commands for returning diagnostic data and information. It also helps to invoke the AWS Lambda functions, as well as to create AWS support cases, thus helping the team of users to collaborate and respond to relevant events much faster. The software enables users to set permissions for individual chat rooms quickly, and pre-defined permission templates make it easy to tailor for the needs of the organization. Users can receive notifications about operational incidents and other events from supported sources such as security alerts, operational alarms, or budget deviations. AWS Chatbot supports read-only commands for most AWS services which makes it easy to retrieve diagnostic information about the AWS resources of the user from Slack on desktop and mobile devices. The chatbot provides chat room specific permission controls through AWS Identity Access Management. Read more | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
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Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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AWS Chatbot Custom |
Haptik Custom |
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5 Based on 1 Ratings |
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| Company Details | Located in: Seattle, Washington | Located in: New York, New York Founded in: 2013 |
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Not available https://aws.amazon.com/chatbot/ |
Not available https://haptik.ai/ |
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