Zoho FSM Reviews

Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce.

None So far, it has been working as expected

Zoho FSM has enhanced our operational efficiency and significantly improved customer satisfaction by ensuring timely service delivery. The support team has also been responsive and helpful whenever we've needed assistance.

.It's such a great way to shre information

It's a bit boxy and clunky in the way it types

Communication between team members

I observed that Zoho FSM excelled at managing my field team’s schedule. It is easy to delegate tasks & schedules, making sure that people are in agreed-upon understanding. This revealed that the mobile app is useful in updating my technicians on the move which in effect increases productivity.

Modifying parts and keeping track of all the parts is tiresome and challenging to have a versatile view of the ordered quantity in stock at various places. Based on the survey, there is time spent in searching for parts and also more time taken to complete the jobs.

Zoho FSM has eventually proved itself to be a good tool in managing my scheduling problems. Sending technicians is more convenient, as well as the flow of communication between different parties. Hence, customers are happier because their work is processed in a short period of time.

Zoho has the best user interface for function and also for navigation. It provides full control for field service management and optimisation.

The initialisation takes time longer than usual.

With the help of Zoho FSM, complexity of field service has been decreased and the process of service delivery has been increased. It helps a lot in scheduling and increase of productivity.

.Customer Support is good ,and staff behaviour also good

Ui is not satisfying compared with other zoho products

overall good experience,but report side is not good,need more ready made reports with graphical representations

1. its easy to send task to specific people with specifc experience

2. Automation of procurement based document

1. As usual the support of the FSM is not upto the mark

2. couple of features but No how to use on the same.

We used Zoho FSM as a team, and the product being cloud based makes it easier for the team to work together in several projects, and makes it efficient for the manager to see where the project is heading, also makes it possible to have a helicopter view of all members action plan, where they are stuck or which subjects they have managed to complete.

I can say the actual user interface is very friendly, easy to learn, and integrating with internal products as well as MS products, which allows all the departments work closely without miscommunication, as Zoho's availability in projects are real-time. Offers app version as well, engages with both stakeholders and customers, integrates with anything that you want to use.