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Wix Reviews

User Rating

4.3/5 (Based on 10,476 Ratings)

Rating Distribution

  • Excellent

    73.9%
  • Very Good

    5.2%
  • Average

    2.6%
  • Poor

    16.6%
  • Terrible

    1.7%

User Sentiments

Customer Service, Ease of Use, Website Templates, Design Flexibility

Mobile Optimization, SEO, Pricing, Domain Issues

Do You Use Wix?

Write a Review

Review Summary

Wix receives mixed reviews, with many users praising its ease of use and excellent customer service. Particularly, Wix's support team is often commended for their knowledge, patience, and willingness to go above and beyond to resolve issues. However, some users complain about hidden fees, difficulties with domain transfer, and a lack of transparency regarding pricing and cancellation policies. Wix's platform itself is generally appreciated for its user-friendliness and feature-richness, but some users find it limited in terms of customization and functionality.

Pros

  • Wix offers a userfriendly interface suitable for beginners.
  • Their customer service is responsive and dedicated to helping users.
  • Wix provides a wide range of features, including SEO tools and app integrations.

Cons

  • Some users have reported issues with hidden fees and autorenewal practices.
  • Wix's pricing can be expensive for certain features and plans.
  • Customization options within Wix Studio can be complex for secondary users.

AI-Generated from the text of User Reviews

Reviews
VF

Verified User in Fund-Raising

October 6, 2026 Source: G2.com
Basic and Easy Website Creation for Non‑Tech Users
What do you like best about Wix?Basic, easy to create website for those who are not necessarily comfortable with technology.What do you dislike about Wix?I spent a lot of time trying to figure out why my Givebutter donation button wasn't showing on my Wix editor. Finally, I contacted the help desk and she informed me that I wouldn't see it until it was published. Hard to know where to place it if you can't see it in the editor.What problems is Wix solving and how is that benefiting you?Wix made it possible for me to create a basic website for my non-profit organization without costing a lot of money.
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NW

Natalee W

July 29, 2026 Source: G2.com
Easy Domain Transfers and DNS Updates
What do you like best about Wix?.I like how easy it is to transfer domains and update dns recordsWhat do you dislike about Wix?I don't like that the mobile & desktop sites have to be edited separatelyWhat problems is Wix solving and how is that benefiting you?It's helping me advertise the services my company offers
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VE

Verified User in Writing and Editing

July 27, 2026 Source: G2.com
Varied, Original Templates That Are Easy to Choose
What do you like best about Wix?I like how easily I can choose the template and they are so varied and originalWhat do you dislike about Wix?I find the product to be quite expensive.What problems is Wix solving and how is that benefiting you?It is allowing me to put all my portfolio products in the one place.
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TI

Tony K I

July 26, 2026 Source: G2.com
WIX Gave Me the Tools to Build a Fan Base and Get My Work Seen
What do you like best about Wix?Honestly, WIX has given me the tools to build a fan base and help my work get seen. Before, I had nothing to show or share, and now I do.What do you dislike about Wix?The tools available to expand my work are really helpful. Accessing those tools is straightforward, and it’s easy to post and write reviews as well.What problems is Wix solving and how is that benefiting you?I ran into a few issues, and WIX was able to help me through the chat service they provide. One of the problems was with a subscription, and they helped me get it resolved.
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DT

Deinilys T

July 15, 2026 Source: G2.com
Creative way to have a beautiful website.
What do you like best about Wix?What I like most about Wix is the balance it strikes between creative freedom and ease of use. The drag-and-drop editor is genuinely intuitive, so you don’t need to know a single line of code to create a professional, polished website. Whether I’m tweaking layouts, adding attractive visual elements, or setting up an online store, the whole process feels smooth and seamless. On top of that, there’s a wide selection of modern, well-designed templates that give you a strong starting point, no matter what industry you’re in.What do you dislike about Wix?While the platform is incredible overall, if I had to point to one area for improvement, it would be the mobile app experience. The Wix app is great for managing my business on the go things like tracking analytics and responding to inquiries but it doesn’t provide the same creative freedom or deeper editing tools as the desktop version. I’d really like to make more advanced design tweaks directly from my phone; as it stands, for major layout changes and detailed customization, using a computer is still a must.Recommendations to others considering Wix?Before using Wix, my biggest hurdles were the steep learning curve and the high cost of web development. Wix solves this by bringing professional-grade design, hosting, and business tools together in one accessible place. What problems is Wix solving and how is that benefiting you?
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FV

Francisco V

July 13, 2026 Source: G2.com
¿Llegó Wix al pico de la montaña?
What do you like best about Wix?Wix values design above all, it seems Wix was built so that everyone can make their dreams of having the best website come true, integrating features that make the website complete, store, booking, hotels, restaurants, etc. Although performance remains the Achilles' heel due to its infrastructure and how Google measures it, but that's another story that maybe Wix will look at in the future, the price keeps rising even though almost nothing has changed in the last two years, the price has really punished users because before everything was included, now everything is charged separately, even the smallest features are charged separately and now Wix is indeed the most expensive on the market and it's not even the most complete in solving things that others have as standard, it has integrations with external apps that simply make everything even more expensive, customer support has declined significantly, incorporating AI has been the failure of support, there are no longer logical responses to simple problems, developers think that the customer or anyone is an expert in writing what they think or want and that is a fatal mistake.What do you dislike about Wix?It is moving away from its all-inclusive promise and getting closer to an all-paid model, now nothing can be done without having to pay more, there are no competitive advantages compared to others, only the disadvantages that Wix over the years has not wanted to resolve, because it is clear that their programmers are not clients and only attend to interests and not to real solutions needed by real clients. Before, they listened to us through Facebook and it was great, they gathered us for hours of talks where you learned everything in a simple way, they asked us real questions with a real interest in solving problems. Now they only ask you to throw out a question that no one answers and that no one cares about in an app that no one is motivated to use. Before, they supported you in everything, now it's "ask the AI" and that doesn't work. The cost and lack of humanization are the things that are killing Wix.What problems is Wix solving and how is that benefiting you?Wix used to solve the problem of not knowing how to program for me, but now every time I create a site I have to program. I've actually been with Wix for over 14 years, and these last two years I've been considering switching because Wix is just more expensive and no longer easy. I also had to learn to program.
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GM

Georgia M

July 6, 2026 Source: G2.com
Easy to Use with Fast, Timely Customer Service
What do you like best about Wix?ease of use and fast customer service. Handled my issue timely.What do you dislike about Wix?At first it seemed not user friendly, but once I learned way around site, it became easy.What problems is Wix solving and how is that benefiting you?Changes to my account.
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L

Laraja

June 29, 2026 Source: G2.com
Unmatched Flexibility and Stellar Customer Service
What do you like best about Wix?I love the phenomenal customer service from Wix. It made it easy to navigate concerns, find the appropriate solution, and maintain site continuity. The initial setup was super simple, and I use most of the Wix suite and connected apps. Compared to other platforms like Shopify, Wix offers unmatched flexibility, excellent customer service, and site-building tools suitable for any level of webmaster.What do you dislike about Wix?The creative design freedom and customer service are second to none.What problems is Wix solving and how is that benefiting you?Wix solves my domain pointing concerns and provides much better customer service than a third party. Its phenomenal customer service helps navigate concerns, find the right solution, and maintain site continuity.
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VT

Verified User in Leisure, Travel & Tourism

June 24, 2026 Source: G2.com
Responsive Customer Support When You Need It
What do you like best about Wix?Customer support has answers when I needed them.What do you dislike about Wix?Sometimes the automated builder gets it wrong when helping design the websiteWhat problems is Wix solving and how is that benefiting you?CC Payment verification process help was great.
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MC

Mania C

June 22, 2026 Source: G2.com
Easy to Use and Very Nice to use feel you like playing video game inside the dashboard
What do you like best about Wix?Easy to use. It does have some bugs sometimes, but overall, it’s very nice. Since I’m thinking about switching to Wix Studio in the future, I’m a bit worried about traffic and SEO. Right now, my company site ranks on the first page in Google, so I’m not sure whether switching could affect that. I’d appreciate a recommendation or guidance here.What do you dislike about Wix?I don't dislike, I like to see new developmentWhat problems is Wix solving and how is that benefiting you?A lot. I used it for the first time to build my company website. A website is like an ID without it, no one will know you, and you won’t look professional. With a site, you do. Wix also helped me learn how to build the site by myself, even with more complex interactivity.
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FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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