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Wix Reviews

User Rating

3.8/5 (Based on 6,212 Ratings)

Rating Distribution

  • Excellent

    66.4%
  • Very Good

    2.4%
  • Average

    1.1%
  • Poor

    2.3%
  • Terrible

    27.8%

User Sentiments

Customer Service, Ease of Use, Website Templates, Design Flexibility

Mobile Optimization, SEO, Pricing, Domain Issues

Do You Use Wix?

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Review Summary

Wix receives mixed reviews, with many users praising its ease of use and excellent customer service. Particularly, Wix's support team is often commended for their knowledge, patience, and willingness to go above and beyond to resolve issues. However, some users complain about hidden fees, difficulties with domain transfer, and a lack of transparency regarding pricing and cancellation policies. Wix's platform itself is generally appreciated for its user-friendliness and feature-richness, but some users find it limited in terms of customization and functionality.

Pros

  • Wix offers a userfriendly interface suitable for beginners.
  • Their customer service is responsive and dedicated to helping users.
  • Wix provides a wide range of features, including SEO tools and app integrations.

Cons

  • Some users have reported issues with hidden fees and autorenewal practices.
  • Wix's pricing can be expensive for certain features and plans.
  • Customization options within Wix Studio can be complex for secondary users.

AI-Generated from the text of User Reviews

Reviews
IA

Irina Agoulnik

January 30, 2026 Source: Trustpilot.com
Comprehensive website hosting with AI features
There's definitely a learning curve to grasp all the available features, but once you've identified what works best for your business, the platform becomes quite intuitive. I've been using WIX since August 2025 and have been particularly impressed with the web design flexibility, AI-driven social media post creation, and embedded Google Ads for traffic generation. That said, there's still much more to explore.
One important consideration: many features operate on an add-on basis and require additional subscriptions beyond the base plan. The modular approach gives you flexibility, but it's worth factoring into your budget planning.
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AR

Amanda Rowland

January 30, 2026 Source: Trustpilot.com
Truly Greatful for an easy to navigate site
Honestly, the platform is fairly easy to use, but my business coach, years ago, had a tutorial on HOW to make the most of Wix via my specific business and how to make it more attractive to my target audience, and THAT is what really did me in. The user ability of the platform has given me 6 years of ease to update info, pricing, change the business address...simple things when someone else is hosting or building your site is so often so hard to do. But the success overall at what is attracting is because wix made it easy for someone smarter than me to make me a tutorial specific to my industry and now I can handle and build it all myself.
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TP

Thomas Petitt

January 30, 2026 Source: Trustpilot.com
Really easy system to navigate.
Really easy system to navigate.
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TB

Tracey Bengeyfield

January 29, 2026 Source: Trustpilot.com
Happy Wix user for over 5 years
I've been using Wix to run my Online Watercolour School for nearly six years and I've been really pleased with the way I am able to control the look and function of my site without any in-depth knowledge of computing or coding. Designing my site was made easy with the use of handy templates ~ much of the process is quite intuitive to anyone who has fairly basic computer skills. There are lots of features that are available as add-ons too which means I've been able to create a personalised/tailored website. I use the CMS (Content Management System) a lot for uploading video tutorials and this is easy to navigate and I can upload and store large files (you need to be on a premium plan for this) but even when I first started on the basic plan I could do pretty much all I needed. The Wix help is good and I have used the online chat function when needed ~ I can't think of a time when they did not resolve any queries or issues I had.

All in all a good experience ~I would recommend them especially if you are just starting out and don't know where to start!
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EP

Eddie Mars Powell

January 6, 2026 Source: Trustpilot.com
It works for me in my company.
Wix customer service and people made our experience great for my business.
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RM

Robson Denton Farmers Market

January 1, 2026 Source: Trustpilot.com
Wix is a wonderful platform!
Wix is a wonderful platform! Stable, easy to use and user friendly. I highly recommend it!
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m

manon

December 30, 2025 Source: Trustpilot.com
I’ve been a loyal Wix customer for over 10 years
I’ve been a loyal Wix customer for over 10 years.
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DR

Dominador Reyes

December 29, 2025 Source: Trustpilot.com
WIX RELIABILITY
The WIX platform is reliable and can be trusted to provide robust assistance to web developers. It is fast and we have never experience any crashes and our web site is very stable online.
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DS

David Sheret

December 24, 2025 Source: Trustpilot.com
Fantastic platform
Fantastic platform. Love it,
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GA

Genesis Apparel

December 23, 2025 Source: Trustpilot.com
Good all-round
Clear dashboard, practical site-builder, everything is easy to use but professional. With the amount of options and add-ons everything around my webshop can be customized.
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