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Wistia Reviews

User Rating

4.6/5 (Based on 1,373 Ratings)

Rating Distribution

  • Excellent

    63.1%
  • Very Good

    33.6%
  • Average

    2.6%
  • Poor

    0.2%
  • Terrible

    0.4%

User Sentiments

Ease of use, Customization Options, Reliable Video Hosting, Detailed Analytics

High Pricing, Limited Third-Party Integrations, Occasional Software Bugs, Limited Organization Features

Do You Use Wistia?

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Review Summary

Overall, users commend Wistia for its user-friendly interface, customizable video player, and robust analytics. Its video hosting capabilities, including storage, streaming, and delivery, are highly praised. Users also appreciate the seamless integration with various platforms and tools, making video embedding and sharing effortless. However, some users express concerns regarding pricing, occasional glitches, and limited editing features. Additionally, customer support is sometimes reported to be slow and unresponsive.

Pros

  • Easytouse interface and robust video editing tools enable quick and seamless video creation.
  • Excellent customer support team provides prompt assistance and resolves queries efficiently.
  • Offers comprehensive analytics and reporting features for indepth performance tracking and optimization.
  • Integration with various marketing platforms facilitates seamless workflow and data synchronization.

Cons

  • Limited storage space might be a constraint for users with extensive video content.
  • Some users have experienced occasional buffering issues during video playback.
  • Pricing plans may not be suitable for small businesses with limited budgets.
  • Steep learning curve for advanced features may require additional training or support.

AI-Generated from the text of User Reviews

Reviews
KH

Kees H

February 16, 2024 Source: G2crowd.com
"Wistia is a great platform - Loads of great features and very easy to use"

What do you like best about Wistia?

It is so easy to get started with Wistia.

The support is excellent and very quick to respond and help with anything you need.

Easy account administration, media editing/customization.

I love the media player customization options.

Loads of options for Integrations with other apps.

What do you dislike about Wistia?

Not much to dislike at all! It meets all our needs for our video production and hosting.

The only thing is that the video analytics can be a little confusing when downloaded in csv. I would love to see this improved.

What problems is Wistia solving and how is that benefiting you?

We can host our videos on our website.

Use videos for lead generation with Hubspot form integration.

We get great analytics from all our videos.

Read more
CJ

Cristian J

February 12, 2024 Source: G2crowd.com
"Super simple and reliable"

What do you like best about Wistia?

It is a great tool to store and organize video content for our businesses. From sales materials to learning resources its

our go-to service for video hosting.

What do you dislike about Wistia?

The older version took a substantial amount of time to encode videos. The latest version works much better.

What problems is Wistia solving and how is that benefiting you?

It solves video hosting of internal videos and the streaming of training videos for our business.

Read more
NF

Natalie F

February 12, 2024 Source: G2crowd.com
"Super easy to use and gets better every year"

What do you like best about Wistia?

I love the video editing tool within Wistia, this is super helpful because our product is constantly improving so our videos need updating frequently. The native editing rool make these edits much easier to complete.

What do you dislike about Wistia?

I wish the folders and channels settings and analytics pages were similar, for example why can I see who uploaded a file in a folder, but not in a channel?

What problems is Wistia solving and how is that benefiting you?

Wistia gives our team a central repository for our videos. It's easy to share out links to be embedded anywhere and still track the analytics right from Wistia.

Read more
RH

Ryan H

February 12, 2024 Source: G2crowd.com
"Easy to use and accessible for all"

What do you like best about Wistia?

I love how easy is it to upload a video to Wistia and then share it anywhere I need to. I can then gather data on who has watched my videos and for how long. They even have a great service for captioning my videos so that our Deaf and Hard of Hearing members can also watch our videos.

What do you dislike about Wistia?

I haven't run into anything negative with Wistia! It meets all the needs we had for a video hosting service.

What problems is Wistia solving and how is that benefiting you?

Wistia gives us a place to host our videos that isn't necessarily public. It also makes it easier to track if our sales prospects are actually watching the info videos we send out.

Read more
JB

Jonathan B

February 2, 2024 Source: G2crowd.com
"When playback REALLY matters, we use Wistia."

What do you like best about Wistia?

Wistia is reliable, and rock solid. We use Wistia when playback REALLY matters - when a split second of buffering or load time could make all the difference, Wistia delivers.

What do you dislike about Wistia?

Mobile app should be redone from scratch to pair better with the web app.

What problems is Wistia solving and how is that benefiting you?

Organization of video assets and lightning-fast playback for embeds.

Read more
RK

Ruth K

February 1, 2024 Source: G2crowd.com
"Highly recommend: easy to use and friendly team!"

What do you like best about Wistia?

I like how easy Wistia is to use, espeically for sharing content and replays from our events. You can share videos across multiple mediums, including our Community platform and Hubspot emails. It's very user-friendly and doesn't require any training for usage, which is a plus! The Support team is friendly and quick to respond to queries.

What do you dislike about Wistia?

I haven't encountered anything about Wistia that I dislike! Wistia meets all my needs perfectly in an easy and straightforward manner - no added unnecessary complexity.

What problems is Wistia solving and how is that benefiting you?

Wistia helps me to easily share content between platforms and store all our content in one convenient place. It is an excellent archive of videos, and it's straightforward for me to source older content to share with a new audience.

Read more
KC

Kelly C

January 17, 2024 Source: G2crowd.com
"Wistia makes it easy to share videos externally and internally!"

What do you like best about Wistia?

Wistia has really helped our team streamline where we host our videos, share them with the broader team, and invite customers to view and engage with our content.

What do you dislike about Wistia?

No downsides that I've noticed so far! We're really enjoying using Wistia so far and how much it has helped our team be more successful!

What problems is Wistia solving and how is that benefiting you?

I love the new feature of editing while in Wistia, as opposed to working in an outside program and then uploading it into the in-app experience. Now we can do everything all at once inside a singular platform making it more centralized. Plus, we can create channels for our various marketing activities and can have an easier time seeing who's engaged with what video content per channel.

Read more
EL

Ethan L

December 20, 2023 Source: G2crowd.com
"Easy, no fuss experience"

What do you like best about Wistia?

It does what it advertised. Log in, upload, get your embed code, and start hosting your video where you like.

The loading speed and its ability to customize are also great.

It's not the cheapest out there, but I would still consider it affordable for the control it can give you (as opposed to using YouTube, which provides little).

What do you dislike about Wistia?

I wouldn't call it dislike, but I don't use their extra features like editing, trimming, etc.

Dedicated software like Davinci or Premier is still my preferred option for editing.

What problems is Wistia solving and how is that benefiting you?

We use Wistia to host our video sales letter. Being able to customize the watching experience is what we like about Wistia.

Read more
JR

Joshua R

November 28, 2023 Source: G2crowd.com
"Great for businesses that want a clean look to the videos along with details analytics"

What do you like best about Wistia?

Wistia is a great video platform for businesses. I have been using it for years now and the video display customization, the integrations into CMS tools and the quick customer service makes it a no-brainer for companies that want to use video for marketing, landing page designs and more. What makes Wistia such a great tool is its ease of integration in landing pages and the ability to swap in updated versions of videos while maintaining the same URL. The channel feature also makes it easy to pull in categories of videos as a way to display them in an attractive and easy to view way. We also embed those channel page designs into our website which makes it so much easier to swap in videos, organize them and create an overall beautiful presentation.

What do you dislike about Wistia?

There's very little to dislike about the tool, I haven't run into any challenges for things I want to do so far so I am grateful for that. I wish there was a way to link comments to accounts in HubSpot or so, that way I could easily click on the account and view it from Wistia.

Recommendations to others considering Wistia:

I've looked at other video platform tools over the years and they just don't have the ease of use that Wistia allows. Stick with Wistia and save yourself the time and energy.

What problems is Wistia solving and how is that benefiting you?

Wistia has allowed us to display our webinar recordings, use videos as replacements for animated gifs on our site, track viewer behaviors like watch time and location, add in call to actions to landing pages and more.

Read more
PC

Philip C

November 26, 2023 Source: G2crowd.com
"enterprise class video hosting for those who are data driven"

What do you like best about Wistia?

feature set is unique, the platform is easy to use and robust. the team behind it cares very much about video and hosting and it is at the core of their dna.

What do you dislike about Wistia?

in the many years i've been a wistia client i'd have to say i've had very little to be annoyed or frustrated about. i know right? rare!

Recommendations to others considering Wistia:

if you are looking to do business grade, enterprise grade video hosting with a performance solution at it's core. you must have wistia in that deployment list!

What problems is Wistia solving and how is that benefiting you?

some of the custom ability to link to courses, embedding captions, animated front gifs as a holding image. playlists are fantastic as well.

Read more

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