VinSolutions Connect CRM Reviews

As an administrator of VinSolutions Connect CRM for my dealership, I find it very easy to do the setups and manage the processes. The templates are easy to manage and not overly complicated. Some people might call it an older platform, but I see it as a basic and very intuitive platform. Managing my team with a high volume of leads, the follow-ups feature allows them to pace themselves throughout the day and prioritize the most important tasks. The initial setup was very simple, and the VinSolutions implementation team provided support throughout the process, even launching us remotely during COVID, which went very smoothly. The training is on point, and bringing new users up to speed is easy as the system is intuitive and doesn't change too often, making it familiar to everyone.

My biggest concern is with the reporting area. There are some legacy reports that are very basic and not drill downable, which is very important. The layout and font are hard to read. We prefer the style of the newer reports; they're drill downable and easier to read visually. We don't care for the legacy areas. The outdated reports are functionally hard to use.

I use VinSolutions Connect CRM to organize our follow-ups beyond human capability, store templates, document deals, and manage our leads efficiently, ensuring our team can focus on selling vehicles.

Easy to to use, has all the important tools needed

They could improve their AI features better.

Making sure we stay in touch with our big customer base. Reminders.

I find VinSolutions Connect CRM easy to navigate, which makes it very convenient for handling tasks. I love that I can text, email, and call directly through the website, allowing me to reach out to clients with ease. It’s great that I can send an email or text in 20 seconds or less, and the automated emails and scheduling features are especially useful. Additionally, I think the setup process was very easy and straightforward.

None, I think the software is great

VinSolutions Connect CRM helps me reach out to clients with ease. It's convenient and easy to use, allowing me to send emails and texts quickly. I can even automate emails and schedule sending.

It was easy to integrate with our other programs and daily operations. Vin Solutions is easy to use and their support is very helpful. we are able to keep track of communications with customers, insert notes for other employees to see as well. We also utilize their email marketing through the AMP program. Most of our employees use Vin Solutions every day.

I haven't ran into any issues or had any problems.

The AMP program is wonderful to help with automating marketing emails for us to send to our customers as well as text marketing.

Easy to keep records and update each customer. Everything is in one place. Support is very helpful. Our team uses this consistently every day.

I don't have any complaints. We've used this for years.

Helps us keep all of our customers information in one place.

It is simple to use. Just point and click. Tasks are ordered nicely. I use it daily for many hours. It has a really clean layout and organizes everything just where it needs to be.

Should be able to press enter to send a text as well as control your daily tasks so they aren't on days you are closed or you are off. Seems like they would do more updates on the text side of things so you can insert the picture of what your customer is considering at that time.

Makes my follow up with my customers easy to look back and know what or where we left off. If you are looking for great notes it works really well as long as you put the information in.

The desking tool in Vin solutions and its compatibilty with our DMS makes my life a lot easier.

Duplicate customers are difficult to manage

Helps us follow up with our customer base, and manages our follow up process in a simple and efficient manner.

The mobile version is just as easy to use as the desktop version and allows me to be connected to my customers 24-7.

The only downside I have found is it used to run a little slow at the end of the month but I haven't noticed that in a long time.

Keeping in touch with customers

The best thing I like about VinSolutions is the ability to see more than one thing at a time, allowing fewer tabs to open.

Everything about and in Vin Solutions is helpful, I do not have anything I dislike about it.

Helps to solve duplicate customers and hold each associate accountable for a daily work plan.

The app works great! Easy to track my sales leads.

I wish my contacted and un-contacted clients were all together sorted from newest to oldest rather than in two separate areas.

It would be easier to see them in the same column regardless if I have contacted them or not.

Easy to track calls and leave notes on each file.