User Interviews

About User Interviews

User interviews are often conducted with possible design users during the brainstorming phase or early concept development. User interviews follow a defined technique in which the interviewer prepares a list of topics to cover, records what is said during the interview, and evaluates the dialogue afterward. One of the most prevalent methodologies in user research is user interviews. They can be used to gather information about users' feelings, motivations, and daily routines, as well as how they utilise various goods, and they can cover practically all user-related subjects. The interviews are typically conducted in the same way as qualitative interviews in other professions, but with the goal of informing a design project. Because user interviews are usually part of a design or development process, practical considerations like as time and resources often play a role in determining how to conduct them. If time is limited, for example, user interviews can be conducted through video or audio call. In projects with enough time and resources, however, an interview might be done in the user's house, and designers could even be flown in from another country if the users live in another country.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $40.00. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

User Interviews Features

Show Feature Explanation

User Research

Helps to study user behavior through task analysis and feedback methods

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Analytics (ROI Tracking)

ROI (Return on Investment) evaluates the profitability of your expenditure on a marketing program and identifies the most effective campaigns to drive revenue.

Survey Management

Helps in gathering information from the customers to know about their needs

Recruiting Management

Helps in managing and automating important aspects of a recruitment process

Smart Targeting

Targeting across different devices, OS, browser or geo location

Dashboard

A digital insight of reports and other workings on a single screen

Customizability

Can be customized to a great extent to extract best results

User Interviews Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Pay As You Go (Recruit) $40.00 $40.00 per Session

For individuals and small teams with infrequent research needs.

Pay for completed sessions, as needed.

Features

Unlimited researcher seats
B2C recruiting (Need B2B? See add-on below)
Automatic scheduling and incentive payments
1:1 and bulk messaging
Unlimited screener survey questions and pages
Screener survey skip logic

Add-ons

1. B2B Recruiting : Easily target participants with verified details like job title, industry, work email, and LinkedIn profiles.

With PAY AS YOU GO : + $40 per session (Per completed session)
With Essential : + $250 per month billed Yearly (or + $300 per month billed monthly)

2. Double Screening : Get in touch with screener-qualified participants by email or phone before approving them for your research study.

With PAY AS YOU GO : + $20 per session (Per completed session)
With Essential : + $125 per month billed Yearly (or + $150 per month billed monthly)

Essential (Recruit) $250.00 $300.00 per month

For teams with an ongoing research practice. Includes 15 sessions per month with unlimited rollover.

Features

Includes features of Pay As You Go plan, plus
15 sessions per month
Unlimited rollover sessions
Screener survey library
Access to all previously recruited participants
Includes features of Add-ons

Custom (Recruit) Custom

For teams who do a high volume of research or have custom software and support needs.

Features

Includes features of Essential plan, plus
SSO / SAML support
Security review
Customizable contract terms and session volume
Includes features of Add-ons

Free (Research Hub) Free

For individuals and small teams who want to save time by streamlining their research.

Features

Unlimited researcher seats
Up to 100 contacts in your participant CRM
Panel building participant opt-in form
Automatic scheduling, emails, and incentive payments
1:1 and bulk messaging
Unlimited screener survey questions and pages
Screener survey skip logic

Essential (Research Hub) $125.00 $150.00 per month

For teams with frequent research needs and a growing panel to manage.

Features

Includes features of Free plan, plus
Up to 5,000 contacts in your participant CRM
Custom branding for your emails, study applications, and opt-in form
Send emails from custom domains
Customizable data consent notice for participants

Enterprise (Research Hub) Custom

For large teams with custom software, support, or procurement needs.

Features

Includes features of Essential plan, plus
Unlimited contacts in your participant CRM
SSO / SAML support
Security review
Customizable contract terms

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 01/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about User Interviews Pricing

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User Interviews Reviews

User Rating

4.8/5 (Based on 968 Ratings)

Rating Distribution

Excellent
85.6%
Very Good
11.4%
Average
1.2%
Poor
0.5%
Terrible
1.2%

User Sentiments

High Incentive Payouts, Prompt Payment Process, User Friendly Website, Variety of Research Studies

Low Study Acceptance Rate, Repetitive Screening Questions, Limited Payment Options, Occasional Technical Issues with the Platform

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Review Summary

User Interviews is widely praised for its user-friendly interface, intuitive design, and comprehensive set of features. Reviewers consistently mention the platform's ease of use, highlighting its straightforward navigation and well-organized layout. The ability to conduct in-depth interviews with users and analyze the results in real-time is seen as a major strength, enabling businesses to gather valuable insights quickly and efficiently. The platform's collaboration features, including the ability to share projects and findings with team members, are also highly appreciated. Overall, User Interviews is regarded as a valuable tool for user research, helping businesses understand their users' needs and make data-driven decisions.