Toast Reviews

User Rating

3.7/5 (Based on 1,200 Ratings)

Rating Distribution

Excellent
55.8%
Very Good
10.8%
Average
5.6%
Poor
5.6%
Terrible
22.2%

User Sentiments

User-friendly Interface, Robust Reporting & Analytics, Extensive Integrations, Reliable Offline Mode

Inconsistent Customer Support, Handheld Device Issues, Online Ordering System Limitations, Complex Menu Setup for Specific Business Types

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Review Summary

Toast POS users appreciate its ease of use, comprehensive features, and efficient payment processing. They praise its user-friendly interface, intuitive design, and customizable options that cater to diverse business needs. The system's robust reporting and analytics capabilities are also well-received, providing valuable insights for business optimization. Toast POS users find the software reliable, stable, and secure, ensuring smooth and uninterrupted operations. However, some users have expressed concerns regarding occasional technical glitches, the need for improved customer support responsiveness, and the pricing structure, which they feel could be more flexible.

Pros

Easy to use interface and userfriendly design.
Robust features for inventory management, staff scheduling, and customer loyalty programs.

Cons

Limited customization options and reporting capabilities.
Occasional issues with payment processing and technical support.

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Reviews

Brian Hanigan

January 9, 2026 Source: Trustpilot.com

Susie she lives local very down to earth

Blessed Coffee Co

December 24, 2025 Source: Trustpilot.com

We love Toast

We love Toast!

Very easy for a mobile coffee service! We love the hand held device. My 9 and 11 year old son and daughter help at certain events, and they can operate and utilize the menu/card reader quite well!

John Brandenberger

December 23, 2025 Source: Trustpilot.com

Love love Toast platform

Love love Toast platform. so easy to use and intuitive. highly recommend to any retailer and restaurants.

axelis amador

December 23, 2025 Source: Trustpilot.com

Great!

Great!! Is very good

Steve Khumthanom-Perez

December 19, 2025 Source: Trustpilot.com

Brayden Lawson was super helpful

Brayden Lawson was super helpful! Helped us with ya issue we’ve been struggling with all day. Was super smart, patient, efficient, & most importantly got the job done. GIVE THIS MAN A RAISE!

Mashawee Stop

December 19, 2025 Source: Trustpilot.com

I promise anyone planning to open a…

I promise anyone planning to open a restaurant and work with Toast that no single tool provides everything in one place in a way that is easy to use for beginners with no prior experience.

Jay

December 17, 2025 Source: Trustpilot.com

Great company

Great company! Easy to use, adapts to your business and excellent technology

West&Main

December 8, 2025 Source: Trustpilot.com

Toast is on point every time

Toast is on point every time, from hardware to software and customer service to toast capital. There’s nothing you can’t do with toast.

Ronaldo Camargo

December 5, 2025 Source: Trustpilot.com

Thorough and efficient!

Thorough and efficient!
Thank you

Ralph Cioffi

December 2, 2025 Source: Trustpilot.com

Took some phone time but tech support…

Took some phone time but tech support was awesome solved complicated issue and got us up and running