Textline Reviews

User Rating

4.4/5 (Based on 69 Ratings)

Rating Distribution

Excellent
71%
Very Good
14.5%
Average
4.3%
Poor
2.9%
Terrible
7.2%

User Sentiments

Ease of Use, Excellent Customer Service, Extensive Integrations, Effective Communication

Limited Auto-reply Functionality, Occasional Software Glitches, Lack of Group Messaging Feature, Confusing Pricing Structure

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Review Summary

Overall, users praise Textline for its user-friendly interface, ease of use, and efficient customer support. They appreciate the ability to send and receive text messages, schedule appointments, and manage customer conversations in one platform. Many users highlight the time-saving benefits of the software and its positive impact on their productivity. While some users have reported occasional technical glitches, the majority of reviewers agree that Textline is a reliable and valuable tool for businesses seeking to streamline their communication and customer engagement.

Pros

Streamlined communication: Provides seamless messaging, SMS, and email options under one platform.
Costeffective: Offers affordable pricing with flexible plans, accommodating various budgets.
Customizable templates: Predesigned templates help streamline and personalize customer interactions.
Analytics and reporting: Robust analytics suite provides insights into customer interactions and campaign performance.

Cons

Limited integrations: Lack of integration with popular business tools may restrict its functionality for some users.
Limited thirdparty app support: Does not support integration with various thirdparty apps, limiting its customization potential.
Steep learning curve: New users may find the platform's features initially challenging to navigate and utilize effectively.
Limited reporting options: The reporting suite lacks advanced filtering and customization capabilities, limiting indepth data analysis.

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Reviews

Vendetta Johnson

March 25, 2025 Source: Trustpilot.com

Textline has excellent customer…

Textline has excellent customer service. Although we were not knowledgeable about the texting certification process, Textline was patient and very supportive as we learned about the requirements and what needed to happen. We left because our phone number was from another vendor and it was more prudent to stay with them. Otherwise we would have stayed with Textline. I would recommend Textline anytime. From salesperson to support staff.

Katie

March 11, 2025 Source: Trustpilot.com

We are a masonry company based in…

We are a masonry company based in Chicago and have been using Textline for a short time. However, our experience over the past month working with the Textline team has been fantastic!

Their team responds quickly, genuinely cares about their customers, and strives to resolve any issues and answer questions as efficiently as possible. We highly recommend them!

Jeffery Twitchell

May 7, 2024 Source: Trustpilot.com

Text Line greatly improved communication's

i feel that Text Line has greatly improved the office communication's between our field expert's & the staff here in the building.

Elias Rodriguez

May 2, 2024 Source: Trustpilot.com

Many uses beyond just texting and…

Many uses beyond just texting and decent pricing although I'd like bigger discounts for larger volume of subscriptions.

Cheryl Ennis

April 30, 2024 Source: Trustpilot.com

Ease Of Use

Ease Of Use, Friendly Format, Shortcuts.

Moe Watson

March 15, 2024 Source: Trustpilot.com

I have worked with many sms platforms…

I have worked with many sms platforms in the past dropcowboy, textedly, slick texting just to name a few. Textline is by far the best text platform I have used. They're support staff is amazing and easy to communicate with where other platforms it is always hard to get a hold of someone. Ece, the representative that helped me get set up was very helpful with both accounts I have set up with them. I highly recommend.

Jeff Yoder

March 7, 2024 Source: Trustpilot.com

he did a good job

Date of experience: March 07, 2024

Jeannie Lee

March 6, 2024 Source: Trustpilot.com

Really convenient for us

Date of experience: March 06, 2024

AuctionVcommerce LLC

February 12, 2024 Source: Trustpilot.com

Very Responsive, Easy Support Process

The company is very responsive, and the support process is very convenient. No lengthy ticketing process.

T & J TAX SERVICE INC

January 31, 2024 Source: Trustpilot.com

Amazing

After 4 years had a problem and it was fixed with non-issue and Great service.

Best communication tool I have ever had. My clients love having it 24/7.