Telmetrics Reviews

It allows call tracking at scale, with data protection measures

It is somewhat complex to set up and requires professional help

Call tracking from physical marketing campaigns

We use Telmetrics for purchasing numbers in US and Canada. The company is committed to providing excellent service to their clients with a dedicated account manager as well as members of product development and software development teams ready to address our requests. They went out of their way to work with carries to improve the quality of calls for certain remote areas in Canada and made our clients happy. The company stays on top of technology advances and is offering automated call scoring features that analyze customer conversations and automatically score whether a caller is a lead or non-lead.

We would love to have a more precise matching of rate-center number types via APIs that would not require us to enter any information, such as city/zip code manually.

I recommend to meet with Telmetrics CEO Andrew Osmak to get a better idea of where the company is heading.

We have an ongoing need to purchase tracking numbers to run advertising campaigns for our clients. We are also reviewing the company's call scoring analytics that will help us analyze client conversations and provide insights to the effectiveness of our marketing campaigns.

The Telmetrics team, specifically Deb Edomm and Linda Matthews have been extremely helpful and have been diligent in ensuring all our requests.

We were not huge fans of the legacy perspectica interface.

Telmetrics has allowed us to validate ROI to our clients by giving us the capability to measure call leads to our clients system.

I really like the personalized service. Lucy is our rep and she never delays in responding to our needs. Secondly, the reporting features are very professionally organized, clear and well presented. Our clients find them easy to read and it takes very little time to calculate their ROI.

I'm not sure there is anything we do not like. If I had to choose, uh, maybe... well, I cannot think of anything... really.

The site is very easy to use for admin, ordering, reporting and report selection. When I get stumped, customer service is almost always able to assist, and if not I am referred to our rep. I always get my answer in the same day... refreshing!

Customers are able to decide through tracking, their best marketing medium. The call detail reports are easy to load into their customer database so the client can find out if a call resulted in a sale with relative ease.

The reps we work with are very responsive and helpful.

The system seems to run a little slow at times when pulling large reports. Our rep is very helpful in pulling reports quickly for us, however, if we do run into any issues.

We've been able to use call tracking to show the value of our online marketing services. Call recordings help to reveal to the customer that our campaigns are generating the quality leads they're looking for.

They are one of the most, if not most, experienced vendor in the call tracking industry and thus bring all kinds of expertise to the table. Call tracking data is highly accurate, API documentation is incredibly thorough, and customer service is top-notch. Telmetrics is an extremely valuable partner to us.

Perspectica user-interface has an outdated look-and-feel. As I understand, they are currently revising it though.

Highly recommended because they are, in my opinion, the industry leader.

Even in a digital age, many of our advertising clients still want their phones to ring (as opposed to online conversions), and Telmetrics helps us prove value to our clients with highly accurate and actionable data. Through some of our clients, we've been forced to work with other call tracking vendors over the years, and the data from these other vendors does not seem as accurate as what we receive from Telmetrics. in my opinion, Telmetrics is definitely the industry leader.

Telmetrics provides excellent customer service, has a very reliable ordering portal, and provides detailed reporting that enables us to prove value to our advertisers.

There is not anything I can say I dislike, my only complaint is sometimes the online portal can be a little slow.

Telmetrics has been a valued partner for many years. We have been able to create custom solutions for our clients and answered some of their marketing questions through Telmetrics' offerings.

We are able to provide our clients with proof that their advertising is generating calls and leads. We have been able to help our clients solve internal customer service issues as well as identify business trends that they may not have identified.

The service, great people that work there and area always helpful with issues.

I don't love the dashboard. A little challenging to master. Would love to see a cleaner look.

Proving ROI with our clients. Some businesses only purchase advertising in this format.

Quality products

Responsive customer service

Open to partnering in any new initiatives

Could have more local number availability in some of the smaller markets

Proving ROI of our products

I enjoy the reliable service offered by our account coordinators and admin. They are able to quickly answer any questions and offer possible solutions. There is also an effort to develop long-term help with current goals and strategies.

Some issues with the platform and its functionality with the organizations systems. However, the majority is not directly related to this products deficiencies.

Helping customer realize the value of our products and services at a more tangible level. This helps encourage positive annual discussions and year-over-year sales.