TechValidate Reviews

Being able to whitelabel customer stories and point to outcome-driven, proof-based data points for a softer touch in the buyer journey. It's a great survey tool and can be strategic for testing hypotheses with your customer/prospect base.

If the administrator/owner of the content is not aligned with the marketing and sales teams, the library can get convoluted quickly. It's important to stay organized, or the content becomes less usable.

Testing hypotheses re: the product and the outcomes it achieves, accounting for by persona/vertical segmentation and applying to proof points in customer evidence by sales/business development teams. Providing feedback to product teams

Techvalidate is an easy-to-use tool for gathering, analyzing, and publishing customer data. This is all terrific, but my favorite part is the team that help me refine my surveys to make sure I'm maximizing effectiveness.

The biggest challenge with Techvalidate is the brevity of the recommended survey sizes. I get it, they are right, it is just hard to decide which data I want in each survey.

Give it a try and listen to your TechValidate contact on how to refine your questions. Really understand your objective and this can be a very powerful tool.

We use Techvalidate to better understand user needs, user experiences with our products, and to build case studies to help prospects understand how we can help them from a customer's point of view.

The platform helps us quickly develop customer content that would normally take time we don't have. The design is very intuitive and extremely user-friendly. Our CSM is smart, friendly, and responsive.

The sales staff was overbearing and only concerned about closing the deal, not solving our problems. When we were ready to purchase, they told us it would cost $10K more than they quoted us at the beginning of the process. They eventually honored the original price, and once we got past the sales team, the service was very good.

We're able to create compelling customer content in much less time than we'd need to otherwise. We have case studies and supporting facts that help our sales process.

I like the flexibility of the tool to view the data through different lenses.

So far, so good. I'm a happy customer.

I'm tapping into the voice of the silent majority of our clients.

The software is easy to use (similar to Survey Monkey) and allows users to verify customer feedback and results with just a couple of clicks. TechValidate makes it easy to survey customers (while giving them an incentive to complete the survey) and provides great marketing assets to use publicly.

Limitations on surveys that need to be translated into different languages.

TechValidate allows for users to quickly publish customer success stories, feedback, and metrics. We've been able to build a large content library of techfacts that have been very helpful to use for marketing and sales.

- Rapid customer content creation (We created 50+ content items after just 1 project.)

- Able to recruit new reference customers very quickly (We added 40 after our 1st project.)

Survey emails to customers are classified as SPAM or Junk depending on the email client they use.

- Content creation

- Customer Testimonials

- Reference customer recruiting

Our CS team members have been hugely helpful in all of the surveys we've created for our customers. They help with crafting questions that will get us to responses we need to hear from our customers, and they also make things happen quickly.

The manual process (at least on our side) of uploading our customer lists. TechValidate requires that your lists have a first and last name, and we don't require that for users of our software to sign up, so there's a bit of a time-consuming process to get the list finalized for our survey sends.

We are able to publish a ton of great quotes and content from our customers onto our website and in our collateral, which supports our marketing and sales efforts. It also helps us identify and call attention to any users within our customer accounts who may need additional support -- this ensures customer satisfaction.

The platform is fantastic for generating customer testimonials that can be incorporated into marketing collateral and sales presentations. The ability to display a wall of praise or link to individual responses with IDs and URLs goes a ;ong way to showcasing authority. We often screenshot responses and use them in customer-facing presentations.

Response rates are never quite what you hope. You can invest lots of time and energy into creating a survey that should yield good results and unique insights, but sometimes barely anyone responds. Maybe people are suffering from survey fatigue. This isn't necessarily a criticism of the platform - it's just a wider engagement issue - but the responses you do get are incredibly valuable.

We've utilized results to benchmark industry averages, presenting peer-led insights to our customers. By capturing unique data and comments, we can quite literally validate our tech and showcase our value.

TechValidate makes extracting and legitimizing gems from customer feedback surveys a breeze.

Some customers complain that the survey request emails look like spam. Hasn't been a widespread issue.

We can easily reference relevant, segmented customer feedback in our marketing & sales efforts

Easy to use, powerful data, fast results. The NPS score is helpful especially when we survey by product line. Our Client Success Managers have been extremely helpful. They make sure that you are optimizing your efforts with this tool. They are really responsive and proactively keep everyone on track.

The Sales process! There was no pricing model; I had to keep asking for clarification so it was a struggle to finalize the deal. In the end, pricing is still very high for this tool.

Demand clarity with the Sales Person on the pricing before signing. After you are a customer, your Client Success Manager will take extremely good care of you.

VOC marketing is powerful material for us. We can generate content in a lot less time than manually creating charts and layouts. We also enjoy using the customer volunteer references for the various activities, such as media quotes, presenting and writing white papers.